Homestay Operations Executive (Genting)

Nai Hospitality (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Benefits offered by this job

Mileage Claim

Weekly dessert day

Company dinners & events

Generous bonuses and fast promotion

Job summary

Nai Hospitality (M) Sdn Bhd is seeking motivated and highly committed Operations Executives to help manage and expand a fast growing homestay business. Genting Highlands hosts and a dynamic team drive a first-in-market home management partnership with Homes & Villas by Marriott Bonvoy in Kuala Lumpur.

As part of the operations team, you will attend to guests inquiries online and by phone, supervise housekeeping, and coordinate maintenance with in-house technicians.

Qualifications

• Must be able to attend to guests online and via phone
• Must maintain high standards of hospitality and service quality
• Able to coordinate daily operations and responsive to guest needs

Responsibilities

• Attending to guests online and phone inquiries.
• Cleaning and housekeeping supervising in homestay.
• Organise maintenance tasks with in-house technicians.
• All kind of administrative and reporting tasks.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

Hotel Management Diploma or Degree

SPM leavers welcome

Job description

You are about to be employed and loved unconditionally!

(Edit: with the condition if you are not awfully clumsy, forgetful, annoying, excessively incompetent and boring)

We are looking for motivated and highly committed Operation Executive(s) to help manage and expand a fast growing homestay business. Fast growth means fast promotions for the best candidates. Also proud to be the first home management partner of Homes & Villas by Marriott Bonvoy in Kuala Lumpur.

Locations

Genting Highlands

Full-Time position.

Why are we different

A place to create your own future: Homestay is a young industry. You will design the future landscape of homestay in Malaysia. We will even put your photos on the cover if you like to be photographed.

Unlimited supply of bubble tea: Not just bubble tea but all kind of healthy food including, but not limited to pastries, durian, and Luosifen.

Certificate not required: We have staff with one eye and half a brain blending perfectly in the team. If you think you are qualified drop us a line.

Instagram: https://www.instagram.com/naibnb

Company website: https://www.naibnb.com/

Only candidates able to work in Genting will be considered for this position.

Required language(s): Fluent in spoken/written English.

Fresh graduates and SPM leavers are encourage to apply.

Training provided. Seniors are friendly. Really :)

Pleasant personality with focus on excellence in customer service. Funny banter and pun wizards welcomed.

Candidates with Hotel Management Diploma or Degree is a plus, but not required.

Grammar Nazi is also a plus (Please, no real Nazi's. Gross)

Know the difference between working in hospital and hospitality.

Common sense. Realistic. Can walk straight. With two ears and one nose.

This role is highly rewarding for the right candidate, who enjoys working in small, tight-knit teams.

Experience working in Genting is a plus, but not required.

Scope of work

Attending to guests online and phone inquiries.

Cleaning and housekeeping supervising in homestay.

Organise maintenance tasks with in-house technicians.

All kind of administrative and reporting tasks whether you like it or not.

Things You might Enjoy

Very supportive employee environment.

Meeting guests from all over the world.

Company dinners, happy-hours and events.

Management level opportunities in hospitality.

Employee Benefits

• Mileage Claim.
• Weekly dessert day and Snack Bar. Diet not allowed.
• Company dinners, happy-hours, events and trips.
• Generous bonuses and fast promotion for high-performers.

You might like working here if you like

Working with other smart, genuine people who are focused on the same mission.

Working in a team, where people take care of each other, where people are honest with each other, where we give honest feedback and we would like to receive honest feedback.

Having new project ideas and the space to try your creative ideas out.

Love meeting guests from around the world. Comfortable talking to strangers.

Learning new things. From how to edit photos to how to speak French, we strive to make this an interesting workspace.

Stretching the boundaries of meditation, anger management, and creative cursing.

Career opportunities. Stay a while. Get promoted to management. We are growin' over here!

You might NOT like working here if you're expecting

To just do your job. Everyone at the company is cross trained to do any task at hand.

Uncomfortable with uncertainty. We're constantly doing new things. You'll need to figure out how to get things done with the resources at hand.

Someone to always tell you what to do. We hire smart, motivated people. We don't tell them what to do. They tell us what to do. Find the problem, own it, solve it.

Office politics. We have a zero tolerance policy for office politics. Staff with politicking tendency doesn’t have a place in our company.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Application questions

• What's your expected monthly basic salary?
• How would you rate your English language skills?
• Do you have customer service experience?
• How many years' experience do you have as an Operations Executive?
• Which of the following languages are you fluent in?
• What's your average typing speed?
• How much notice are you required to give your current employer?
• Do you possess or have access to your own transportation?

Hotel & Accommodation Services 51-100 employees

We are a young company in homestay adventure. We have a dynamic team that works hard and expanding fast.

We are currently managing more than 700+ homestay in across Malaysia! We're known by many foreign travelers for our breathtaking homestay units.

Look us up on our social media and respective platforms!

We're on Instagram, TikTok, Facebook, or Google us!

We are looking for new young dynamic staff to help us attend to guests inquiries, organise our daily operation, maintain the quality of our service, and create more attractive apartments to help us standout from the market.

Join us in this trendy business now!

We are a young company in homestay adventure. We have a dynamic team that works hard and expanding fast.

We are currently managing more than 700+ homestay in across Malaysia! We're known by many foreign travelers for our breathtaking homestay units.

Look us up on our social media and respective platforms!

We're on Instagram, TikTok, Facebook, or Google us!

We are looking for new young dynamic staff to help us attend to guests inquiries, organise our daily operation, maintain the quality of our service, and create more attractive apartments to help us standout from the market.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as an Operations Executive