Hospitality Operations Exec: Guest Experience & Property

Stayora Group Sdn Bhd; Penang; Vor Ort; MYR 39.000 - 67.000; Vollzeit

Zusammenfassung

Stayora Group Sdn Bhd is seeking an Operations Executive in Hospitality for Penang & KL to manage daily property operations, guest experiences, and coordination across reservations, housekeeping, and maintenance. The role focuses on delivering exceptional guest experiences, maintaining high standards, and supporting growth across our hospitality portfolio.

The candidate will lead housekeeping, coordinate contractor activities, ensure compliance with SOPs, and assist with budgeting and reporting

Qualifikationen

• Diploma or Bachelor’s Degree in Hospitality Management or related field.
• Minimum 2 years in hotel, hospitality, serviced apartment, or property management.
• Fresh graduates with strong potential may be considered.
• Strong leadership and coordination skills.
• Excellent customer service and communication skills.
• Proficiency in Microsoft Office and hospitality software.
• Ability to work under pressure and outside normal hours; willingness to travel.

Aufgaben

• Oversee daily operations of Stayora properties.
• Ensure rooms and common areas meet cleanliness and presentation standards.
• Coordinate property openings, refurbishments, and handovers.
• Plan and supervise housekeeping schedules and maintenance.
• Assist reservations and service teams with accurate bookings.
• Maintain brand standards and SOP compliance.
• Prepare operational reports and assist budgeting.

Kenntnisse

Leadership

Coordination

Customer service

Communication

Organisation

Multitasking

Problem solving

Attention to detail

MS Office

Travel

Driving licence

Ausbildung

Hospitality degree

Jobbeschreibung

Stayora Group Sdn Bhd is seeking an Operations Executive in Hospitality for Penang & KL to manage daily property operations, guest experiences, and coordination across reservations, housekeeping, and maintenance. The role focuses on delivering exceptional guest experiences, maintaining high standards, and supporting growth across our hospitality portfolio.

The candidate will lead housekeeping, coordinate contractor activities, ensure compliance with SOPs, and assist with budgeting and reporting