Sales and Operations Executive (Homestay)

HIAP LEONG REALTY SDN. BHD.; Rawang; On-site; MYR 33,000 - 61,000; Full time

Job summary

HIAP LEONG REALTY SDN. BHD. is hiring a hands-on Sales and Operations Executive (Homestay) to grow bookings, assist guests and keep properties guest-ready.

You will manage guest journeys from enquiry to post-stay follow-up while coordinating daily operations and housekeeping. Ideal candidates have a Diploma or Degree in Hospitality or related fields, 1–3 years in hospitality or sales, strong communication and negotiation skills, and comfort with WhatsApp and online booking platforms.

Qualifications

• Diploma or Degree in Hospitality, Business Administration, Tourism or related field.
• 1–3 years’ experience in hospitality, sales, customer service or property management.
• Confident communication and customer service skills with the ability to negotiate and close bookings.
• Comfortable using WhatsApp, social media and online booking platforms.
• Well organised with the ability to manage multiple priorities independently.
• Willing to work on weekends and public holidays.

Responsibilities

• Respond to booking enquiries via WhatsApp, phone, social media and online booking platforms.
• Prepare quotations and negotiate within approved guidelines and convert enquiries into confirmed bookings.
• Coordinate booking confirmations, deposits and payments, and maintain accurate booking, customer and payment records.
• Support guests before, during and after their stay, including check-in and check-out arrangements.
• Follow up after stays to encourage positive reviews and repeat bookings.
• Coordinate housekeeping, cleaning schedules, maintenance works and external vendors.
• Monitor arrivals, departures and daily bookings, and conduct regular property inspections.
• Prepare daily or monthly sales and operations reports, and work towards monthly booking and revenue targets.

Skills

Communication skills

Customer service

Negotiation

Education

Diploma/Degree in Hospitality or related field

Job description

Sales and Operations Executive (Homestay)

Love helping guests have a great stay, and know how to turn an enquiry into a booking? Join us as a Homestay Sales & Operations Executive and play a hands-on role in growing bookings, looking after guests and keeping our homestays ready for every arrival.

You’ll manage the guest journey from the first enquiry to post-stay follow-up, while coordinating the daily details that keep our properties welcoming, clean and running smoothly. This is a varied role for someone who enjoys customer-facing sales, practical problem-solving and staying organised in a busy environment.

What you’ll do

Respond to booking enquiries through WhatsApp, phone, social media and online booking platforms, sharing availability, rates, facilities and promotions.

Follow up with prospective guests, prepare quotations, negotiate within approved guidelines and convert enquiries into confirmed bookings.

Coordinate booking confirmations, deposits and payments, and maintain accurate booking, customer and payment records.

Support guests before, during and after their stay, including check-in and check-out arrangements, requests, feedback and complaints.

Follow up after stays to encourage positive reviews and repeat bookings.

Coordinate housekeeping, cleaning schedules, maintenance works and external vendors to ensure properties are clean, maintained and guest-ready.

Monitor arrivals, departures and daily bookings, and conduct regular property inspections.

Track linen, towels, toiletries and cleaning supplies, and flag operational issues or expenses to management.

Prepare daily or monthly sales and operations reports, and work towards monthly booking and revenue targets.

What we’re looking for

Diploma or Degree in Hospitality, Business Administration, Tourism or a related field.

1–3 years’ experience in hospitality, sales, customer service or property management is preferred.

Confident communication and customer service skills, with the ability to negotiate and close bookings.

Comfortable using WhatsApp, social media and online booking platforms.

Well organised, resourceful and able to manage multiple priorities independently.

Willing to work on weekends and public holidays when required.

Make a real difference to bookings and guest experiences.

Enjoy a hands-on role with a mix of sales, service and daily operations.

Support guests from their first enquiry until after their stay.

Build useful skills in hospitality, bookings and property operations.

Work with housekeeping, maintenance and vendors to solve problems and keep stays running smoothly.

Success in this role

You’ll help grow bookings and revenue, respond promptly to guests, deliver a positive stay experience, keep properties ready for check-in and maintain accurate operational records.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Sales and Operations Executive?
• Which of the following types of qualifications do you have?
• Are you available to work outside your usual hours when required? (eg. weekends, evenings, public holidays)
• Which of the following languages are you fluent in?