Head of Sales Operations & Growth

RHB Group; Skudai; On-site; MYR 180,000 - 360,000; Full time

Job summary

RHB Banking Group is seeking a sales leader in Malaysia to plan, develop, implement, and manage the sales office and operations for the assigned area. You will supervise staff, drive budgets, and coach teams to hit local market targets.

The role focuses on maximizing profitability, cross- and deep-selling across products, and maintaining high service standards while managing approvals and credit processes. A strong emphasis on collaboration with business partners and timely operations is

Responsibilities

• Plans, develops, implements and manages sales office and operations to achieve the area target
• Manages, supervises and leads sub-ordinates to achieve overall business budget
• Motivates and enhances the performance of sales teams to maximise local market business opportunities
• Oversees resource management, including capacity planning, productivity, staff discipline and compliance
• Reviews weekly sales targets / activities and identify the need for coaching and direction to ensure targets are met
• Maintains awareness of competitors’ activities and industry best practices
• Ensures cross selling and deep selling (consumers to hold more than one product)
• Approves quality credits as per approving matrix
• Ensures daily operations of designated area are working within TAT
• Attends to LDC and operational issues tactfully and diligently
• Maximises sales office’s profitability and other KPIs set for the Division
• Holds regular meetings with designated area staff to cascade management’s directions, goals and guidelines, etc.
• Maintains good rapport with business associates to ensure service standards on turnaround time for credit application processing and approval are consistently met

Job description

RHB Banking Group is seeking a sales leader in Malaysia to plan, develop, implement, and manage the sales office and operations for the assigned area. You will supervise staff, drive budgets, and coach teams to hit local market targets.

The role focuses on maximizing profitability, cross- and deep-selling across products, and maintaining high service standards while managing approvals and credit processes. A strong emphasis on collaboration with business partners and timely operations is