Head of Digital (Consumer Business)

Maxis Broadband Sdn Bhd; Kuala Lumpur; On-site; MYR 260,000 - 420,000; Full time

Benefits offered by this job

Medical

Education support

Loans

Dental

Phone Bill Allowance

Mobile Phone Subsidy

Job summary

Maxis Broadband Sdn Bhd is seeking a senior digital leader to drive strategic digital initiatives across all customer touchpoints in a dynamic telecom environment. You will oversee cross-functional collaboration, leverage data insights, and lead the delivery of seamless, data-driven experiences for customers and businesses.

The role requires a strong track record in developing and executing digital strategies that align with business objectives and growth.

Qualifications

• Senior digital leadership experience, preferably in the telecommunications industry.
• Strong knowledge of digital technologies, customer experience principles, and e-commerce strategies.
• Proven ability to translate business goals into actionable digital initiatives.
• Excellent communication and interpersonal skills, with the ability to collaborate across departments.
• Track record of building and developing high-performing teams.

Responsibilities

• Lead the formulation and execution of a comprehensive digital strategy to enhance the digital journey for customers across all digital touchpoints.
• Drive initiatives to improve the digital customer experience using data-driven insights to address pain points in the journey.
• Build digital platform capabilities and provide a robust foundation for new growth.
• Integrate digital channels for seamless transitions between online and offline touchpoints.
• Own growth through digital channels from acquisition, base management, engagement and retention.
• Foster collaboration with Consumer Business, IT, Sales & Service and other teams to align digital solutions.
• Stay ahead of emerging technologies and oversee the integration of cutting-edge solutions to optimize digital channels.
• Implement analytics and reporting mechanisms to measure effectiveness of digital initiatives.

Skills

Senior digital leadership

Digital technologies

Customer experience

E-commerce strategies

Strategic planning

Cross-functional collaboration

Team leadership

Education

Bachelor's degree in Business/Marketing/Digital Technologies

Advanced degree or relevant certifications

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Job Summary

You will lead the development and execution of digital strategies to deliver seamless, data-driven customer experiences across all digital channels. Additionally, you will collaborate cross-functionally to drive digital growth, integrate emerging technologies, and continuously optimize the end-to-end digital journey.

Responsibilities

Lead the formulation and execution of a comprehensive digital strategy to enhance the digital journey for customers, ensuring a seamless and personalized experience across all digital touchpoints.

Drive initiatives to enhance the overall digital customer experience – providing an effortless experience for consumer, leveraging data-driven insights to identify and address pain points in the customer journey.

Drive capabilities building on digital platform, industrialize capabilities and provide a robust platform for new growth

Drive the integration of digital channels to provide customers seamless transitions between online and offline touchpoints.

Own growth through digital channels from acquisition, base management, engagement and retention.

Foster collaboration across divisions, working closely with Consumer Business (product owners), IT (developers), Sales & Service (sales, customer service), and other relevant teams to integrate digital solutions and ensure a cohesive customer experience.

Stay abreast of emerging technologies and trends in the digital space, evaluating their relevance and overseeing the integration of cutting-edge solutions to optimize digital channels.

Implement robust analytics and reporting mechanisms to measure the effectiveness of digital initiatives, utilizing data to make informed decisions and continuously improve the digital customer journey.

Qualifications

Proven experience in a senior digital leadership role, preferably within the telecommunications industry.

Strong understanding of digital technologies, customer experience principles, and e-commerce strategies.

Demonstrated success in developing and executing digital strategies that drive business objectives.

Strategic thinker with the ability to translate business goals into actionable digital initiatives.

Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.

Exceptional leadership and team management skills, with a track record of building and developing high-performing teams.

Education

Bachelor's degree in a relevant field (e.g., Business, Marketing, Digital Technologies); advanced degree or relevant certifications are a plus.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

Perks and benefits Medical Education support Loans Dental Phone Bill Allowance, Mobile Phone Subsidy, Additi