Head of Digital Commerce

Maxis Broadband Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Education support

Loans

Dental

Phone Bill Allowance

Mobile Phone Subsidy

Additi

Job summary

Maxis Broadband Sdn Bhd in Malaysia is seeking a leader to define and lead the digital commerce strategy, building the roadmap to grow online sales and improve the customer experience across the website.

You will drive data-driven optimization using analytics, customer insights, and SEO reports to enhance product discovery, optimize the purchase journey, and boost conversion, while shaping the technology ecosystem to support scalable online sales and efficient store operations.

Responsibilities

• Develop and lead the overall website & digital commerce strategy and roadmap to grow digital sales and improve the online experience.
• Use data analytics, customer insights and SEO/AIO reports to continuously improve product discovery, purchase journey and sales performance.
• Own the design and optimization of the web discovery and digital purchase journeys to improve conversion and reduce customer friction.
• Lead the development and evolution of the digital commerce technology ecosystem to support scalable and flexible online sales.
• Continuously improve the operational efficiency of the online storefront to ensure accurate product configuration, smooth workflows and timely processes, and reliable transaction handling.

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Define and Lead Digital Commerce Strategy

Develop and lead the overall website & digital commerce strategy and roadmap to grow digital sales and improve the online experience. This is achieved by setting clear business priorities and desired measurable outcome.

Drive Data-Led Performance and Optimization

Use data analytics, customer insights and SEO/AIO reports to continuously improve product discovery, purchase journey and sales performance.

Own the End-to-End Digital Shopping Journey

Own the design and optimization of the web discovery and digital purchase journeys to improve conversion and reduce customer friction.

Build and Enhance Digital Commerce Platform Capabilities

Lead the development and evolution of the digital commerce technology ecosystem to support scalable and flexible online sales.

Ensure Effective Online Store Operations

Continuously improve the operational efficiency of the online storefront to ensure accurate product configuration, smooth workflows and timely processes, and reliable transaction handling.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Telecommunications & Internet Service Providers 1,001-5,000 employees

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

Perks and benefits

• Medical Education support Loans Dental Phone Bill Allowance
• Mobile Phone Subsidy
• Additi

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