Head of Mid-Market (Enterprise Business)

Maxis Broadband Sdn Bhd; Kuala Lumpur; Vor Ort; MYR 150.000 - 210.000; Vollzeit

Benefits dieser Stelle

Medical

Education support

Loans

Dental

Phone Bill Allowance

Mobile Phone Subsidy

Zusammenfassung

Maxis Broadband Sdn Bhd is seeking a Head of Mid-Market (Enterprise Business) to lead the segment strategy and GTM execution for Malaysia's mid-market portfolio. You will define target markets, customer profiles, and value propositions while collaborating with Sales, Marketing, Product, and Customer Success to drive growth and profitability.

The role requires strategic vision, strong leadership, and the ability to translate market insights into actionable plans, with accountability for

Aufgaben

• Develop and own the comprehensive strategy for the segment, aligning with overall company goals, for immediate and long term goals
• Define the target market, customer profile, value proposition, and competitive positioning for the segment
• Conduct market research, competitive analysis, and customer segmentation to identify opportunities and challenges
• Set clear objectives, KPIs, and targets for the segment's performance
• Inform, align, influence, and enable senior management and board members to make strategic decisions that drive growth within their segment
• Own or significantly contribute to the segment's P&L, driving revenue growth, managing costs, and improving profitability
• Develop and execute initiatives to acquire new customers and expand relationships with existing ones within the segment
• Forecast segment performance and report regularly to senior leadership
• Define and optimise the GTM strategy for the segment, including sales channels, marketing campaigns, pricing, and partnerships
• Collaborate closely with Sales, Marketing, Product, and Customer Success teams to ensure effective execution of the GTM plan
• Ensure sales teams are equipped with the necessary tools, training, and messaging for the segment
• Act as the internal expert and advocate for the segment
• Gather deep insights into segment-specific customer needs, pain points, buying behaviours, and industry trends
• Provide feedback to Product Management and Engineering teams to influence product roadmap and development based on segment requirements
• Lead, mentor, and develop a high-performing team dedicated to the segment
• Foster a collaborative, results-oriented, and customer-centric culture within the team
• Manage team performance, conduct reviews, and support professional development, including management of non-performers to drive favourable results
• Build strong relationships and collaborate effectively with leaders across Sales, Marketing, Product, Finance, Operations, Legal, and Customer Success to ensure alignment and support for segment initiatives
• Champion the needs of the segment across the organisation
• Track and analyse key performance indicators for the segment (e.g., revenue, customer acquisition cost, customer lifetime value, market share)
• Prepare and present regular reports on segment performance, insights, and strategic recommendations to executive leadership
• Ability to operate at both a strategic level (1000 feet) and an execution level (ground level)
• Strong sense of ownership

Jobbeschreibung

Head of Mid-Market (Enterprise Business)

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

• Develop and own the comprehensive strategy for the segment, aligning with overall company goals, for immediate and long term goals
• Define the target market, customer profile, value proposition, and competitive positioning for the segment.
• Conduct market research, competitive analysis, and customer segmentation to identify opportunities and challenges.
• Set clear objectives, KPIs, and targets for the segment's performance.
• Inform, align, influence, and enable senior management and board members to make strategic decisions that drive growth within their segment.

Financial Performance & Growth:

• Own or significantly contribute to the segment's P&L, driving revenue growth, managing costs, and improving profitability.
• Develop and execute initiatives to acquire new customers and expand relationships with existing ones within the segment.
• Forecast segment performance and report regularly to senior leadership.

Go-to-Market (GTM) Execution:

• Define and optimise the GTM strategy for the segment, including sales channels, marketing campaigns, pricing, and partnerships.
• Collaborate closely with Sales, Marketing, Product, and Customer Success teams to ensure effective execution of the GTM plan.
• Ensure sales teams are equipped with the necessary tools, training, and messaging for the segment.
• Act as the internal expert and advocate for the segment.
• Gather deep insights into segment-specific customer needs, pain points, buying behaviours, and industry trends.
• Provide feedback to Product Management and Engineering teams to influence product roadmap and development based on segment requirements.
• Lead, mentor, and develop a high-performing team dedicated to the segment
• Foster a collaborative, results-oriented, and customer-centric culture within the team.
• Manage team performance, conduct reviews, and support professional development, including management of non-performers to drive favourable results

Cross-Functional Collaboration:

• Build strong relationships and collaborate effectively with leaders across Sales, Marketing, Product, Finance, Operations, Legal, and Customer Success to ensure alignment and support for segment initiatives.
• Champion the needs of the segment across the organisation.

Performance Monitoring & Reporting:

• Track and analyse key performance indicators (KPIs) for the segment (e.g., revenue, customer acquisition cost, customer lifetime value, market share).
• Prepare and present regular reports on segment performance, insights, and strategic recommendations to executive leadership.

Additional Qualities:

• Ability to operate at both a strategic level (1000 feet) and an execution level (ground level).
• Strong sense of ownership.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Telecommunications & Internet Service Providers 1,001-5,000 employees

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

Perks and benefits Medical Education support Loans Dental Phone Bill Allowance, Mobile Phone Subsidy, Additi

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