Operations Team Lead: Process Excellence & Training

BDP Global Services Centre Sdn Bhd; Kuala Lumpur; On-site; MYR 72,000 - 108,000; Full time

Job summary

BDP Global Services Centre Sdn Bhd is seeking an Operations Team Lead to plan, manage, and drive performance towards established KPIs. The role requires coordinating with multiple departments globally on process improvements and ensuring adherence to SOPs, policies, and standards.

The ideal candidate will have supervisory experience, a Bachelor's degree, and at least five years in the industry. You will lead and mentor the team, coach for quality, and continuously enhance operational workflows.

Qualifications

• Candidate with supervisory / leadership team management capacity.
• Bachelor's Degree Holder (Minimum).
• Preferably with at least 5 years of industry experience.

Responsibilities

• Plan, manage and lead the Operations Team towards meeting the set of established KPIs and also to ensure that the team follows the standard process and procedures.
• Co-ordination and communication with various departments within EPI branch and PSA BDP offices globally on the process improvement and work related issues.
• Set-up of internal process for effective execution of the operation processes within EPIcenter
• Co-ordination with the various functions within EPIcenter and PSA BDP offices
• Lead, motivate and supervise the Team
• Ensure the performance of the Team work as per EPIcenter standard working process, rules and policy
• Provide training and coaching for team members and impart the quality mindset among team members
• Constantly review processes and procedures and initiate appropriate process improvements to enhance better team performance
• Ensure the continuous improvement of PSA BDP's Management System and that the Standards are followed and enforced
• Ensure compliance to legislative requirements are met or exceeded
• Ensure all new requirements updated into Standard Operating Procedures (SOP) accordingly
• Maintain work flow by monitoring steps of the process in compliance with SOP through QC Log, GNC report, KPI report, volume summary, leave balance and upload to BDPSmart.com

Job description

BDP Global Services Centre Sdn Bhd is seeking an Operations Team Lead to plan, manage, and drive performance towards established KPIs. The role requires coordinating with multiple departments globally on process improvements and ensuring adherence to SOPs, policies, and standards.

The ideal candidate will have supervisory experience, a Bachelor's degree, and at least five years in the industry. You will lead and mentor the team, coach for quality, and continuously enhance operational workflows.