Head of Department, Business Process Management

PR1MA Corporation Malaysia Group; Petaling Jaya; On-site; MYR 180,000 - 320,000; Full time

Benefits offered by this job

Health insurance

Professional development opportunities

Work-life balance initiatives

Job summary

PR1MA Corporation Malaysia Group is seeking a Head of Department, Business Process Management to lead enterprise-wide process optimisation, governance, and performance enhancement. The role focuses on aligning processes with strategy, regulatory requirements, and best practices to support sustainable outcomes.

Responsibilities include driving process reengineering, establishing governance, reporting to Senior Management, and guiding change management with a focus on efficiency, compliance, and

Qualifications

• Minimum 10 years of relevant experience, with at least 5 years in a leadership role.
• Working experience in a government Agency/ GLC company is highly desirable.

Responsibilities

• Lead BPM strategic leadership and governance, establishing policies and standards.
• Drive end-to-end process reengineering to improve efficiency and service quality.
• Define and monitor KPIs for process effectiveness and ensure audit readiness.
• Engage stakeholders and collaborate with departments to identify improvement opportunities.
• Lead BPM projects from planning to implementation, managing resources, timelines and budgets.
• Maintain SOPs, process documentation, and knowledge management; promote continuous improvement.

Skills

Leadership

BPM expertise

Governance & compliance

Stakeholder management

Tools

ARIS

TOGAF

IASA Certification

Lean Six Sigma

Job description

We are looking for an Head of Department, Business Process Management. This position will be responsible for leading and driving enterprise-wide process optimisation initiatives to enhance operational efficiency, governance, and service delivery. This role ensures that all business processes are aligned with organisational strategies, regulatory requirements, and best practices to support sustainable performance and continuous improvement.

Job Description

Strategic Leadership & Governance

• Lead the development and implementation of BPM frameworks, policies, and standards.
• Align processes with organisational strategy and regulatory requirements.
• Establish governance to ensure standardisation, compliance, and consistency.
• Act as the subject matter expert on BPM, advising Management on strategy.

Process Optimisation & Continuous Improvement

• Drive end-to-end process reengineering to improve efficiency and service quality.
• Identify and eliminate inefficiencies and bottlenecks.
• Introduce digital and innovative solutions to enhance performance.

Performance Management & Reporting

• Define and monitor KPIs for process effectiveness.
• Provide insights and reports to Senior Management.
• Ensure proper documentation and audit readiness.

Stakeholder Engagement & Collaboration

• Partner with departments to identify improvement opportunities.
• Engage stakeholders and communicate process initiatives.

Project & Change Management

• Lead BPM projects from planning to implementation.
• Manage resources, timelines, and budgets.
• Drive change management, training, and adoption.
• Support transition towards Enterprise Architecture.

Capability Building & Knowledge Management

• Maintain SOPs, process documentation, and guidelines.
• Conduct training and awareness programmes on BPM tools and practices.
• Foster a culture of continuous improvement.

Qualifications

• Minimum 10 years of relevant experience, with at least 5 years in a leadership role.
• Working experience in a government Agency/ GLC company is highly desirable.

Special Requirement (Added advantage)

• Lean Six Sigma
• ARIS (Administration or Business Process Analysis)
• TOGAF
• IASA Certifications

What we offer

We are committed to providing a supportive and collaborative work environment. You'll have opportunities for professional development, as well as a range of employee benefits including health insurance, and work-life balance initiatives.