Gym Front Desk & Member Support Specialist

Level Up Fitness Sdn Bhd; West Coast Division; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Dynamic team environment

Fun and supportive workplace

Gains in fitness industry experience

Job summary

Level Up Fitness Sdn Bhd in Kota Kinabalu, Sabah is seeking an Assistant Customer Service Administrator to support gym operations. You will greet members, manage sign-ups, handle inquiries, and assist with payments and stock.

Maintain a safe, clean environment and monitor access; collaborate with the team and communicate updates via SMS, WhatsApp, and email. Basic Excel skills and a friendly, proactive attitude are essential.

Qualifications

• Friendly and organized professional for gym operations.
• Experience in customer service or admin roles is a plus.
• Basic computer skills and attention to detail needed.

Responsibilities

• Sign up new members and process cancellations; explain options and terms.
• Greet members, manage entry access, and handle inquiries efficiently.
• Collect payments accurately and manage stock inventory.
• Maintain a safe, clean, and respectful gym and office environment.
• Assist members with inquiries, address complaints empathetically, and fulfill requests.

Skills

Customer service

Front desk operations

Payment processing

Communication

Team collaboration

Attention to detail

Excel basics

Education

Diploma or Degree in Hospitality/Tourism/Hotel Management

Tools

Microsoft Excel

Job description

Level Up Fitness Sdn Bhd in Kota Kinabalu, Sabah is seeking an Assistant Customer Service Administrator to support gym operations. You will greet members, manage sign-ups, handle inquiries, and assist with payments and stock.

Maintain a safe, clean environment and monitor access; collaborate with the team and communicate updates via SMS, WhatsApp, and email. Basic Excel skills and a friendly, proactive attitude are essential.