Assistant Customer Service Administrator at Fitness Centre

Level Up Fitness Sdn Bhd; West Coast Division; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Dynamic team environment

Fun and supportive workplace

Gains in fitness industry experience

Job summary

Level Up Fitness Sdn Bhd in Kota Kinabalu, Sabah is seeking an Assistant Customer Service Administrator to support gym operations. You will greet members, manage sign-ups, handle inquiries, and assist with payments and stock.

Maintain a safe, clean environment and monitor access; collaborate with the team and communicate updates via SMS, WhatsApp, and email. Basic Excel skills and a friendly, proactive attitude are essential.

Qualifications

• Friendly and organized professional for gym operations.
• Experience in customer service or admin roles is a plus.
• Basic computer skills and attention to detail needed.

Responsibilities

• Sign up new members and process cancellations; explain options and terms.
• Greet members, manage entry access, and handle inquiries efficiently.
• Collect payments accurately and manage stock inventory.
• Maintain a safe, clean, and respectful gym and office environment.
• Assist members with inquiries, address complaints empathetically, and fulfill requests.

Skills

Customer service

Front desk operations

Payment processing

Communication

Team collaboration

Attention to detail

Excel basics

Education

Diploma or Degree in Hospitality/Tourism/Hotel Management

Tools

Microsoft Excel

Job description

Assistant Customer Service Administrator at Fitness Centre

Level Up Your Career! Join Our Energetic Team as an Assistant Customer Service Administrator for Gym Operations!

Are you a bright, enthusiastic individual with a passion for fitness and delivering exceptional customer service? Do you thrive in a dynamic environment and enjoy making a positive impact on people's day? If so, Level Up Fitness in Kota Kinabalu, Sabah is looking for YOU!

We're seeking a friendly and organized Assistant Customer Service Administrator professional to play a vital role in the smooth and efficient operation of our vibrant gym. You'll be the welcoming face and helpful hand that our members rely on, ensuring a positive and supportive atmosphere.

What You'll Be Doing:

Membership Management: Seamlessly sign up new members, process cancellations, and clearly explain our membership options and terms.

Front Desk Operations: Warmly greet members and guests, manage entry access (ensuring only authorized individuals enter), and handle inquiries efficiently.

Payment & Stock Handling: Accurately collect and record payments, and manage stock inventory with precision.

Maintaining a Safe & Respectful Environment: Investigate and report any rule infringements, ensuring a positive experience for all. You'll also monitor camera recordings to uphold gym guidelines.

Exceptional Member Support: Proactively assist members with their enquiries, address complaints with empathy, and fulfil their requests effectively.

Communication Champion: Keep our members informed about gym updates and membership matters through our SMS, WhatsApp and email system.

Facility Care: Take pride in maintaining the cleanliness and tidiness of the gym and office areas daily.

Equipment Monitoring: Regularly inspect equipment to ensure it's functioning correctly and report any maintenance needs.

Team Collaboration: Work effectively within the team, escalating complex issues to your supervisor after initial attempts at resolution.

Contributing to a Positive Vibe: Your friendly demeanor and proactive approach will directly contribute to a fantastic experience for our members and guests.

What You'll Bring to the Team:

A Sparkling Personality: You're naturally cheerful, outgoing, and possess a genuine smile that lights up the room!

Excellent Communication Skills: You are articulate and confident in conversing fluently in English. Proficiency in other languages is a definite plus!

Flexibility: You're comfortable working in shifts, including weekday evenings until 10:00PM, Weekends, and Public Holidays, to meet the needs of our members.

Basic Computer Skills: You're proficient in using basic functions of Microsoft Excel.

A Keen Eye for Detail: You're organized and meticulous in your administrative tasks.

A Proactive Attitude: You're able to identify and address potential issues before they scale.

A Team Player Mentality: You thrive in a collaborative environment and are always ready to support your colleagues.

Bonus Points If You Have:

A Diploma or Degree in Hospitality/Tourism/Hotel Management, Sports Science & Management, or a related field.

At least 1 year of working experience in a similar customer service or administrative role (fresh graduates with the right attitude are also encouraged to apply!).

A genuine interest in health and fitness.

Why Join Level Up Fitness?

• Be part of a dynamic and energetic team that's passionate about health and well-being.
• Enjoy a fun and supportive work environment.
• Gain valuable experience in the fitness industry.
• Opportunity to interact with a diverse and engaging member base.
• Contribute directly to creating a positive and welcoming atmosphere for our community.

Ready to Level Up Your Career?

What can I earn as a Customer Service Administrator

Founded in 2009 in Kuching, Sarawak, Level Up Fitness has been at the forefront of the fitness revolution, setting benchmarks in quality, affordability, and service. As the pioneering premium, full-service fitness facility in Kuching, we have consistently delivered on our promise of top-notch equipment, luxurious relaxation amenities, and dynamic group exercise classes led by elite instructors.

In 2013, we expanded our horizons with the introduction of Level Up Fitness Xpress, Malaysia's first 24-hour low-cost gym. Built on the principles of cleanliness, convenience, and affordability, it resonated with fitness enthusiasts, leading to its rapid expansion both within and outside Kuching.

Founded in 2009 in Kuching, Sarawak, Level Up Fitness has been at the forefront of the fitness revolution, setting benchmarks in quality, affordability, and service. As the pioneering premium, full-service fitness facility in Kuching, we have consistently delivered on our promise of top-notch equipment, luxurious relaxation amenities, and dynamic group exercise classes led by elite instructors.

In 2013, we expanded our horizons with the introduction of Level Up Fitness Xpress, Malaysia's first 24-hour low-cost gym. Built on the principles of cleanliness, convenience, and affordability, it resonated with fitness enthusiasts, leading to its rapid expansion both within and outside Kuching.