Assistant Customer Service Administrator at Fitness Centre

Level Up Fitness Sdn Bhd; Sarawak; On-site; MYR 28,000 - 39,000; Full time

Job summary

Level Up Fitness Sdn Bhd in Kuching, Sarawak, is seeking an Assistant Customer Service Administrator to support gym operations and member experience. You will greet members, process sign-ups and cancellations, handle payments, and maintain a welcoming, organized front desk and office area.

The role requires strong English communication, a friendly demeanor, and flexibility to work shifts including evenings and weekends.

Qualifications

• Minimum 1 year of experience in a customer service or administrative role; fresh graduates with the right attitude are encouraged to apply.
• Excellent communication in English; other languages a plus.
• Flexible with shifts, including weekday evenings, weekends and public holidays.
• Diploma/degree in Hospitality/Tourism/Hotel Management or related field preferred.

Responsibilities

• Sign up new members, process cancellations, and explain membership options and terms.
• Greet members and guests, manage entry access, and handle inquiries efficiently.
• Process payments and manage stock inventory with accuracy.
• Maintain a safe, respectful environment and monitor gym guidelines.
• Proactively assist members with inquiries, address complaints with empathy, and fulfill requests.
• Communicate gym updates and membership matters via SMS, WhatsApp, and email.
• Ensure cleanliness and tidiness of the gym and office areas daily.
• Inspect equipment and report maintenance needs.
• Collaborate with the team and escalate complex issues to supervisor.

Skills

English fluency

Communication

Customer service

Administrative tasks

Microsoft Excel

Team player

Shift flexibility

Education

Hospitality/Tourism/Hotel management degree

Tools

Microsoft Excel

Job description

Assistant Customer Service Administrator at Fitness Centre

Level Up Your Career! Join Our Energetic Team as an Assistant Customer Service Administrator for Gym Operations!

Are you a bright, enthusiastic individual with a passion for fitness and delivering exceptional customer service? Do you thrive in a dynamic environment and enjoy making a positive impact on people's day? If so, Level Up Fitness in Kuching, Sarawak is looking for YOU!

We're seeking a friendly and organized Assistant Customer Service Administrator professional to play a vital role in the smooth and efficient operation of our vibrant gym. You'll be the welcoming face and helpful hand that our members rely on, ensuring a positive and supportive atmosphere.

What You'll Be Doing:

As a key member of our team, you'll be responsible for a diverse range of tasks, including:

• Membership Management: Seamlessly sign up new members, process cancellations, and clearly explain our membership options and terms.
• Front Desk Operations: Warmly greet members and guests, manage entry access (ensuring only authorized individuals enter), and handle inquiries efficiently.
• Payment & Stock Handling: Accurately collect and record payments, and manage stock inventory with precision.
• Maintaining a Safe & Respectful Environment: Investigate and report any rule infringements, ensuring a positive experience for all. You'll also monitor camera recordings to uphold gym guidelines.
• Exceptional Member Support: Proactively assist members with their enquiries, address complaints with empathy, and fulfil their requests effectively.
• Communication Champion: Keep our members informed about gym updates and membership matters through our SMS, WhatsApp and email system.
• Facility Care: Take pride in maintaining the cleanliness and tidiness of the gym and office areas daily.
• Equipment Monitoring: Regularly inspect equipment to ensure it's functioning correctly and report any maintenance needs.
• Team Collaboration: Work effectively within the team, escalating complex issues to your supervisor after initial attempts at resolution.
• Contributing to a Positive Vibe: Your friendly demeanor and proactive approach will directly contribute to a fantastic experience for our members and guests.

What You'll Bring to the Team:

• A Sparkling Personality: You're naturally cheerful, outgoing, and possess a genuine smile that lights up the room!
• Excellent Communication Skills: You are articulate and confident in conversing fluently in English. Proficiency in other languages is a definite plus!
• Flexibility: You're comfortable working in shifts, including weekday evenings until 10:00PM, Weekends, and Public Holidays, to meet the needs of our members.
• Basic Computer Skills: You're proficient in using basic functions of Microsoft Excel.
• A Keen Eye for Detail: You're organized and meticulous in your administrative tasks.
• A Proactive Attitude: You're able to identify and address potential issues before they escape.
• A Team Player Mentality: You thrive in a collaborative environment and are always ready to support your colleagues.

Bonus Points If You Have:

• A Diploma or Degree in Hospitality/Tourism/Hotel Management, Sports Science & Management, or a related field.

At least 1 year of working experience in a similar customer service or administrative role (fresh graduates with the right attitude are also encouraged to apply!).

A genuine interest in health and fitness.

Ready to Level Up Your Career?

Why Join Level Up Fitness?

• Be part of a dynamic and energetic team that's passionate about health and well-being.
• Enjoy a fun and supportive work environment.
• Gain valuable experience in the fitness industry.
• Opportunity to interact with a diverse and engaging member base.
• Contribute directly to creating a positive and welcoming atmosphere for our community.

Founded in 2009 in Kuching, Sarawak, Level Up Fitness has been at the forefront of the fitness revolution, setting benchmarks in quality, affordability, and service. As the pioneering premium, full-service fitness facility in Kuching, we have consistently delivered on our promise of top-notch equipment, luxurious relaxation amenities, and dynamic group exercise classes led by elite instructors.

In 2013, we expanded our horizons with the introduction of Level Up Fitness Xpress, Malaysia's first 24-hour low-cost gym. Built on the principles of cleanliness, convenience, and affordability, it resonated with fitness enthusiasts, leading to its rapid expansion both within and outside Kuching.

Founded in 2009 in Kuching, Sarawak, Level Up Fitness has been at the forefront of the fitness revolution, setting benchmarks in quality, affordability, and service. As the pioneering premium, full-service fitness facility in Kuching, we have consistently delivered on our promise of top-notch equipment, luxurious relaxation amenities, and dynamic group exercise classes led by elite instructors.

In 2013, we expanded our horizons with the introduction of Level Up Fitness Xpress, Malaysia's first 24-hour low-cost gym. Built on the principles of cleanliness, convenience, and affordability, it resonated with fitness enthusiasts, leading to its rapid expansion both within and outside Kuching.

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What can I earn as a Customer Service Administrator