Guest Services & Front Desk Specialist

Thai Odyssey Group; Genting Highlands; On-site; MYR 22,000 - 39,000; Full time

Job summary

Jora Malaysia at Genting Highlands is seeking a Front Desk Receptionist to warmly greet guests, manage bookings, perform check-in/check-out, and maintain accurate guest records. You will coordinate with housekeeping to ensure rooms are ready and well-prepared for guests.

The role involves handling inquiries, upselling facilities, and recording daily activities with professionalism. Relocation to Genting Highlands is required, with opportunities for promotion.

Responsibilities

• Welcome and greet guests with a smile upon guests’ arrival
• Attend to customer/guest’s enquiry about our hotel, available rooms, rates and amenities
• Manage online and phone reservations
• Register and perform check-in for guests and ensure proper room allocation
• Verify accounts and charges with guests and process payment during check-out
• Maintain updated records of bookings and payments
• Respond to clients’ enquiries and complaints in a timely and professional manner
• Upsell additional facilities and services, when appropriate
• Maintain a neat and orderly front desk and reception area
• Complete and maintain any incident reports, daily activities reports or other reports requested by the management.
• Work closely with Housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Any other duties as and when assigned from time to time by the superior/management.
• Opportunities for promotion

Job description

Jora Malaysia at Genting Highlands is seeking a Front Desk Receptionist to warmly greet guests, manage bookings, perform check-in/check-out, and maintain accurate guest records. You will coordinate with housekeeping to ensure rooms are ready and well-prepared for guests.

The role involves handling inquiries, upselling facilities, and recording daily activities with professionalism. Relocation to Genting Highlands is required, with opportunities for promotion.