Guest Experience Front Desk Specialist

Urban Inn Myra Meranti; Puchong; On-site; MYR 28,000 - 39,000; Full time

Job summary

Jora Malaysia is seeking a friendly, professional Front Office Receptionist to be the first point of contact for guests. You will ensure a warm welcome, smooth check-in/check-out experiences, and high-quality service to enhance the overall guest experience.

Responsibilities include greeting guests, managing reservations, answering inquiries, coordinating with housekeeping, handling payments, and upholding hotel policies and procedures to maintain a seamless operation.

Responsibilities

• Greet and welcome guests in a courteous and professional manner
• Handle guest check-ins and check-outs efficiently
• Manage room reservations, cancellations, and modifications
• Answer phone calls, emails, and guest inquiries promptly
• Provide accurate information about hotel services, facilities, and local attractions
• Handle guest complaints or concerns with patience and professionalism
• Coordinate with housekeeping and other departments to ensure room readiness
• Process payments, issue receipts, and maintain accurate records
• Maintain a clean and organized front desk area
• Ensure compliance with hotel policies and procedures

Job description

Jora Malaysia is seeking a friendly, professional Front Office Receptionist to be the first point of contact for guests. You will ensure a warm welcome, smooth check-in/check-out experiences, and high-quality service to enhance the overall guest experience.

Responsibilities include greeting guests, managing reservations, answering inquiries, coordinating with housekeeping, handling payments, and upholding hotel policies and procedures to maintain a seamless operation.