Guest Services Front Desk Associate | Weekend Shifts

MODE INN SDN. BHD.; Penang; On-site; MYR 27,000 - 36,000; Full time

Job summary

MODE INN SDN. BHD. in Penang is seeking a Front Desk Receptionist with SPM or equivalent to handle guest check-in and check-out, manage online and phone reservations, and verify payments at arrival.

The role requires strong communication, a polite, proactive attitude toward guests, and the ability to work shifts, including weekends and public holidays. Training on the job will be provided to excel in guest services.

Qualifications

• SPM / high school qualification or equivalent.
• Strong written and verbal communication skills.
• Good work attitude and customer service.
• Ability to learn on the job.
• Able to perform shift work, including weekends and public holidays.
• Be polite and attentive to guests’ needs.

Responsibilities

• Handling guest check in and check out.
• Receiving and managing reservations made online and via telephone.
• Verifying guest payment methods during check-in.
• Assigning rooms to guest.
• Providing guests with information about and around the hotel.

Skills

Communication skills

Customer service

On-the-job learning

Guest etiquette

Shift work

Education

High school qualification (SPM)

Job description

MODE INN SDN. BHD. in Penang is seeking a Front Desk Receptionist with SPM or equivalent to handle guest check-in and check-out, manage online and phone reservations, and verify payments at arrival.

The role requires strong communication, a polite, proactive attitude toward guests, and the ability to work shifts, including weekends and public holidays. Training on the job will be provided to excel in guest services.