Guest Services Executive - Front Desk, Growth Path & Benefits

The GMP Group; Kuala Lumpur; On-site; MYR 22,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Annual Leave

EPF/SOCSO/EIS

Job summary

The GMP Group is seeking energetic Front Desk / Guest Services Executives to join our vibrant coworking spaces across Klang Valley, including Sunway Velocity, Subang, and KL Sentral. You will welcome members, handle front desk inquiries, and support event activities.

This full-time role offers a salary of RM 2,000–RM 3,700 monthly with incentives up to RM 300, medical coverage, annual leave, and statutory contributions.

Qualifications

• Education: Minimum SPM with relevant customer-facing experience.
• Experience: 1–2 years in Hospitality/Hotels, Front Office/Reception, High-end Retail, Coworking Spaces, or Customer Service.
• Fresh graduates or candidates strictly from call centre/BPO backgrounds will not be considered.

Responsibilities

• Guest Services & Hospitality: Deliver a warm, professional welcome to members and visitors; handle front desk operations and mail/parcel processing; build relationships with community members.
• Outlet Operations & Maintenance: Support daily workspace operations; ensure meeting rooms, pantries, and event areas are clean and functional; perform daily safety and maintenance checks and liaise with vendors for repairs.
• Administrative & Community Support: Assist with member onboarding/offboarding and basic billing follow-ups; maintain accurate member and occupancy records; collaborate with outlet managers and teams for events, marketing, and activities.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

SPM or equivalent

Job description

The GMP Group is seeking energetic Front Desk / Guest Services Executives to join our vibrant coworking spaces across Klang Valley, including Sunway Velocity, Subang, and KL Sentral. You will welcome members, handle front desk inquiries, and support event activities.

This full-time role offers a salary of RM 2,000–RM 3,700 monthly with incentives up to RM 300, medical coverage, annual leave, and statutory contributions.