FRONT OFFICE (LOCAL MALAYSIAN ONLY)

GLORYHALL HOTEL SDN BHD; Sepang; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

EPF/SOCSO/EIS

Annual leave

Medical leave

Public holiday entitlement

Uniform provided

Training & career development

Performance incentive & bonus

Friendly and supportive environment

Job summary

GLORYHALL HOTEL SDN BHD in Selangor is seeking a courteous Front Desk Executive to greet guests, manage check-ins/outs, and handle reservations with precision. You will provide accurate information on rooms and facilities while upholding service standards.

The role requires strong English and Bahasa Malaysia, familiarity with PMS systems such as Ezee Absolute/Ezee FrontDesk, and a willingness to work rotating shifts including weekends and holidays.

Qualifications

• Experience in hotel front office, guest services, or receptionist roles is preferred.
• Fresh graduates with a positive attitude and willingness to learn are encouraged to apply.
• Experience with hotel reservation systems such as Ezee Absolute or Ezee FrontDesk is an advantage.

Responsibilities

• Handle guest check-in and check-out procedures efficiently and professionally.
• Manage reservations through phone calls, emails, walk-ins, and online booking platforms.
• Welcome guests warmly and provide exceptional customer service throughout their stay.
• Register guests and verify booking details, identification, and payment information.
• Provide accurate information regarding room types, rates, hotel facilities, services, and local attractions.
• Process guest payments and issue invoices/receipts accurately.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and maintained to hotel standards.
• Monitor room availability and update reservation records in the hotel management system.
• Confirm group bookings and coordinate special arrangements, meetings, and event requirements.
• Promote and upsell room upgrades, hotel packages, and additional services.
• Maintain accurate records of guest information, bookings, and payments.
• Ensure compliance with hotel policies, operational procedures, and service standards.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Tools

Ezee Absolute

Ezee FrontDesk

PMS software

Booking.com

Agoda

Expedia

Traveloka

Job description

We are looking for a friendly, professional, and customer-oriented Hotel Front Desk Executive to be the face of our hotel. If you enjoy interacting with people, providing excellent guest experiences, and working in a dynamic hospitality environment, we'd love to hear from you.Job Responsibilities

Handle guest check-in and check-out procedures efficiently and professionally.

Manage reservations through phone calls, emails, walk-ins, and online booking platforms.

Welcome guests warmly and provide exceptional customer service throughout their stay.

Register guests and verify booking details, identification, and payment information.

Provide accurate information regarding room types, rates, hotel facilities, services, and local attractions.

Process guest payments and issue invoices/receipts accurately.

Respond to guest inquiries, requests, and complaints promptly and professionally.

Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and maintained to hotel standards.

Monitor room availability and update reservation records in the hotel management system.

Confirm group bookings and coordinate special arrangements, meetings, and event requirements.

Promote and upsell room upgrades, hotel packages, and additional services.

Maintain accurate records of guest information, bookings, and payments.

Ensure compliance with hotel policies, operational procedures, and service standards.

Qualifications

Previous experience in hotel front office, guest services, customer service, or receptionist roles is preferred.

Fresh graduates with a positive attitude and willingness to learn are encouraged to apply.

Skills & Experience

Experience with hotel reservation systems such as Ezee Absolute, Ezee FrontDesk, or similar PMS software is an advantage.

Familiarity with OTA platforms such as Booking.com, Agoda, Expedia, and Traveloka.

Good communication skills in English and Bahasa Malaysia.

Ability to communicate in Mandarin will be an added advantage.

Strong customer service and problem-solving skills.

Good computer literacy and proficiency in Microsoft Office applications.

Ability to multitask and work effectively under pressure.

Willingness to work on rotating shifts, weekends, and public holidays.

Employee Benefits

• EPF, SOCSO & EIS Contributions
• Annual Leave & Medical Leave
• Public Holiday Entitlement
• Uniform Provided
• Training & Career Development Opportunities
• Performance Incentives & Bonus (subject to company policy)
• Friendly and Supportive Working Environment

Working Hours

Rotational Shift Schedule

6 Days Work Week

Morning, Afternoon, and Night Shifts (if applicable)

Why Join Us?

Career advancement opportunities within a growing hospitality company.

Supportive management team and positive workplace culture.

Opportunity to gain valuable experience in hotel operations and guest services.

Competitive salary and employee benefits.

GLORYHALL HOTEL SDN BHD is incorporated in May 2011, was located in Business Park, Bandar Baru Salak Tinggi, Sepang, Selangor. We have 5 hotels which is carry different type of themes. Inline with our expansion, we are seeking highly motivated and passionate candidates for success personnel to be part of our specialised task force team located in our hotels. We are looking for dynamic, hardworking and dedicated individuals to join us.