Guest Services Executive

The GMP Group; Kuala Lumpur; On-site; MYR 22,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Annual Leave

EPF/SOCSO/EIS

Job summary

The GMP Group is seeking energetic Front Desk / Guest Services Executives to join our vibrant coworking spaces across Klang Valley, including Sunway Velocity, Subang, and KL Sentral. You will welcome members, handle front desk inquiries, and support event activities.

This full-time role offers a salary of RM 2,000–RM 3,700 monthly with incentives up to RM 300, medical coverage, annual leave, and statutory contributions.

Qualifications

• Education: Minimum SPM with relevant customer-facing experience.
• Experience: 1–2 years in Hospitality/Hotels, Front Office/Reception, High-end Retail, Coworking Spaces, or Customer Service.
• Fresh graduates or candidates strictly from call centre/BPO backgrounds will not be considered.

Responsibilities

• Guest Services & Hospitality: Deliver a warm, professional welcome to members and visitors; handle front desk operations and mail/parcel processing; build relationships with community members.
• Outlet Operations & Maintenance: Support daily workspace operations; ensure meeting rooms, pantries, and event areas are clean and functional; perform daily safety and maintenance checks and liaise with vendors for repairs.
• Administrative & Community Support: Assist with member onboarding/offboarding and basic billing follow-ups; maintain accurate member and occupancy records; collaborate with outlet managers and teams for events, marketing, and activities.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

SPM or equivalent

Job description

Are you energetic, personable, and passionate about creating memorable customer experiences?

We are a premier, dynamic network of modern co-working and flexible workspaces across Klang Valley. We bring together vibrant communities of entrepreneurs, startups, and established enterprises in beautifully designed, high-energy work environments.

We are currently expanding and seeking friendly, detail-oriented Front Desk / Guest Services Executives to join our team at several key locations across the Klang Valley!

Key Locations Available:

Sunway Velocity

Subang

KL Sentral

(Note: Candidates will be permanently assigned to one location, with ad-hoc coverage to other outlets when necessary.)

What We Offer:

Competitive Salary: RM 2,000 – RM 3,700 (based on experience)

Performance / KPI Incentive up to RM 300/month

Comprehensive Benefits: Medical coverage, Annual Leave, standard statutory contributions (EPF, SOCSO, EIS)

Work-Life Balance: Monday to Friday, 9:00 AM – 6:00 PM (occasional weekend support with prior notice)

Career Growth: Clear progression pathways into Outlet Management or Marketing/Events roles

Inspiring Culture: Work in a beautiful, vibrant environment alongside business leaders and creative teams

Your Role & Responsibilities:

1. Guest Services & Hospitality

Serve as the face of the company, delivering a warm, professional welcome to all members and walk-in visitors.

Manage front desk operations including call handling, visitor check-ins, mail, and parcel handling.

Build positive relationships with community members to deliver a personalized hospitality experience.

2. Outlet Operations & Maintenance

Support daily workspace operations, ensuring meeting rooms, pantries, and event areas are clean, functional, and organized.

Conduct daily safety and maintenance checks; liaise with vendors and contractors for repairs.

3. Administrative & Community Support

Assist with member onboarding, offboarding, and basic billing follow-ups.

Maintain accurate member and occupancy records.

Collaborate with outlet managers and community teams to support events, marketing, and member activities.

Requirements:

Education: Minimum SPM with relevant customer-facing experience.

Experience: 1 to 2 years of experience in Hospitality/Hotels, Front Office/Reception, High-end Retail, Coworking Spaces, or Customer Service.

Soft Skills: Excellent interpersonal and communication skills, strong attention to detail, and ability to multitask in a fast-paced environment.

Fresh graduates or candidates strictly from call centre/BPO backgrounds will not be considered for this role.