Guest Service Officer

UEM Sunrise Berhad; Iskandar Puteri; On-site; MYR 24,000 - 42,000; Full time

Job summary

UEM Sunrise Berhad is inviting applications for a Guest Services Officer role at its Iskandar Puteri sports centre. You will greet members, manage lobby communications, handle reservations for courts and programs, and assist both guests and staff with service requests.

The ideal candidate holds a diploma in customer service/hospitality management, with at least 1 year of experience in hospitality settings and proficiency in Bahasa Malaysia and English.

Qualifications

• Diploma in Customer Service Management, Hospitality & Tourism Management or Event Management.
• Minimum of one year in a resort, club or hospitality industry setting.
• Fluent in Bahasa Malaysia and English.

Responsibilities

• Greet members and guests visiting the sports centre.
• Answer calls and forward or take messages; manage voicemail.
• Take reservations for courts and programs; operate POS system and process payments.
• Maintain lobby messages, schedules, and lost-and-found program.
• Update membership records and assist sales/events teams as needed.

Skills

Bahasa Malaysia proficiency

English proficiency

Communication skills

Education

Diploma in Customer Service Management

Hospitality & Tourism Management

Event Management

Job description

Maintain and update lobby message board.

Academy provision revenue summary for the current month, gathering and compiling sales turnover reports from the academies.

Submit a monthly accrual report to finance by the end of the month.

Guest Service

Greet members and guests who are visiting the sports centre.

Control traffic flow in the lobby or reception area; turn on music in the lobby and reception area.

Provides schedule and other club information to members and guests.

Answer incoming calls effectively; forward phone calls to other sports club extensions or voice mailboxes or take messages from callers.

Answer the telephone; transfers calls to proper extensions; takes messages for members and staff.

Report the presence of unauthorized visitors in or around the club facility.

Fulfil members’ requests, for example, places phone calls and holds letters or packages.

Take reservations from members & guests for tennis courts, badminton courts, squash courts, lessons & instructional programs.

Able to operate a point-of-sale (POS) system.

Receipt of payments from members & guests for club services & programs.

Manage a “lost and found” program.

Post daily events on lobby activity (function) boards.

Administrative Duties

Update membership filing.

Maintain supply inventories for the reception area.

Sales listing report from Albatrozz.

Payment listing report from Albatrozz.

Adjustment listing report from Albatrozz.

Ensure all updated receipts are accurately recorded (Albatrozz & IFCA) at each month’s end.

General Support

Support the sales team on special events, including physical setups and coordination.

Assist other units on facilities-related matters as required.

Qualifications Formal Education

Diploma in Customer Service Management/Hospitality & Tourism Management/Event Management

Work Experience

Minimum of one (1) year in a resort, club or hospitality industry setting.

Skills / Knowledge/ Qualifications

Communication skills - able to communicate in Bahasa Malaysia & English.

UEM Sunrise Berhad is a public-listed company and one of Malaysia’s leading property developers, serving as the flagship property development company of UEM Group Berhad.

Its expertise spans large-scale townships, high-rise residential, commercial, retail and integrated developments. The company has played a key role in shaping Iskandar Puteri, Johor, and is recognised for award-winning developments in Mont’Kiara and Greater Kuala Lumpur. UEM Sunrise has also established an international presence through developments in Australia and South Africa, further strengthening its global footprint.

UEM Sunrise Berhad is a public-listed company and one of Malaysia’s leading property developers, serving as the flagship property development company of UEM Group Berhad.

Its expertise spans large-scale townships, high-rise residential, commercial, retail and integrated developments. The company has played a key role in shaping Iskandar Puteri, Johor, and is recognised for award-winning developments in Mont’Kiara and Greater Kuala Lumpur. UEM Sunrise has also established an international presence through developments in Australia and South Africa, further strengthening its global footprint.

What can I earn as a Guest Services Officer