Guest Experience Coordinator

UEM Sunrise Bhd; Iskandar Puteri; On-site; MYR 20,000 - 29,000; Full time

Job summary

UEM Sunrise Bhd is seeking a Guest Service Officer for Estuari Sports Centre to manage front desk operations, welcome visitors, and handle calls.

The role includes administrative duties and order processing to ensure smooth daily operations and excellent guest experience.

Candidates should have a Diploma in a relevant field and at least 1 year in hospitality; Bahasa Malaysia and English communication required.

Qualifications

• Diploma in Customer Service Management/Hospitality & Tourism Management/Event Management.
• Minimum of one year in a resort, club or hospitality industry setting.
• Communication skills - able to communicate in Bahasa Malaysia & English.

Responsibilities

• Admin: update lobby board, compile academy revenue summaries, and submit monthly accrual reports.
• Guest Service: greet visitors, manage lobby flow, answer calls, and take reservations.
• Administrative Duties: update membership files and monthly financial reports.
• General Support: assist events and facilities-related tasks as needed.

Skills

Communication skills

Education

Diploma in Customer Service Management/Hospitality & Tourism Management/Event Management

Job description

UEM Sunrise Bhd is seeking a Guest Service Officer for Estuari Sports Centre to manage front desk operations, welcome visitors, and handle calls.

The role includes administrative duties and order processing to ensure smooth daily operations and excellent guest experience.

Candidates should have a Diploma in a relevant field and at least 1 year in hospitality; Bahasa Malaysia and English communication required.