Front Office Assistant

Sunway Putra Hotel Kuala Lumpur; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Career development

Wellness programs

Discounts on hotel stays

Flexible working arrangements

Job summary

Sunway Putra Hotel Kuala Lumpur is seeking a Front Office Assistant to be the first point of contact at the front desk, handling guest check-ins, reservations, and general administrative support to ensure smooth operations.

You will process check-ins and check-outs in accordance with hotel procedures, greet guests, answer inquiries, and collaborate with other departments to fulfill guest requests in a fast-paced environment.

Qualifications

• Minimum 1–2 years experience in hospitality.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proficient in using hotel management software and technology.
• Flexible and adaptable to a fast-paced environment.

Responsibilities

• Sells, upsell, registers and checks in guests with the Front Office Supervisor for assignment of rooms to all incoming guests.
• Provides courteous and efficient service and, if possible, to comply with each and every guest request. May require approval from immediate superior.
• Checks-in guests according to procedure.
• Handle room keys according to the procedure.
• Check-out guests according to the procedure.
• Prepares and liaises with other departments for special requests.

Skills

Strong communication

Interpersonal skills

Problem-solving

Adaptability

Education

CERT/DIPLOMA in Hotel Management or related field

Tools

Hotel management software

Job description

About the Role

A Front Office Assistant's primary responsibility is to be the first point of contact for a business, handling various administrative and customer service tasks at the front desk or reception area. You are required to manage appointments, answer phones, greet hotel guest, and provide general administrative support, ensuring a smooth and efficient flow of operations at the front desk.

What You'll Be Doing

Perform all duties and responsibilities in a prompt, accurate and efficient manner, in accordance with established Hotel and Company policies & procedures.

Sells, upsell, registers and checks in guests with the Front Office Supervisor for assignment of rooms to all incoming guests.

Provides courteous and efficient service and, if possible, to comply with each and every guest request. May require approval from immediate superior.

Checks-in guests according to procedure.

Handle room keys according to the procedure.

Check-out guests according to the procedure.

Prepares and liaises with other departments for special requests.

What We're Looking For

A minimum 1-2 years Experience in the Hospitality industry.

Strong communication and interpersonal skills with the ability to effectively liaise with guests and team members.

Excellent problem-solving and decision-making abilities to handle complex situations.

Proficient in using hotel management software and technology.

Flexible and adaptable to working in a fast-paced, dynamic environment.

CERT /DIPLOMA in Hotel Management or a related field is preferred.

What We Offer

At Sunway Putra Hotel Kuala Lumpur, we are committed to providing our employees with a rewarding and supportive work environment. Our benefits include a competitive salary, opportunities for career development, access to employee wellness programs, and discounts on hotel stays. We also encourage a healthy work-life balance and offer flexible working arrangements where possible.

About Us

Sunway Putra Hotel Kuala Lumpur is a vibrant 5-star hotel located in the heart of the city’s bustling commercial district. As part of the Sunway Group, we are renowned for our commitment to delivering exceptional guest experiences and creating a positive impact on the communities we serve. Join our dynamic team and be a part of our continued success.