Guest Service Officer

Oakwood Cameron Highlands; Brinchang; On-site; MYR 20,000 - 39,000; Full time

Benefits offered by this job

Meals provided

Job summary

Oakwood Cameron Highlands in Malaysia is seeking a Guest Services Officer to manage front desk activities including check-in, check-out, guest relations and cash handling, ensuring a warm welcome for guests. The role also supports mail, information services and night audit tasks.

You will collaborate with security for bell services, assist guests with telecommunication needs, monitor mail and receipts, and ensure accurate cash handling and documentation.

Qualifications

• Experience in hospitality front desk operations.

Responsibilities

• Manage front desk counter activities including check-in and check-out.
• Handle guest relations and complaints to increase satisfaction.
• Provide reception, mail, information services, cashiering and guest support.
• Assist in site inspections for potential guests.
• Work with Security Officers on bell services.
• Assist guests with telecommunication needs and wake-up calls.
• Perform Night Audit functions and daily cashier closure.
• Monitor incoming and outgoing mail and parcels; ensure records.

Job description

Key responsibilities

The Guest Service Officer is responsible for all front desk counter activities including check-in, check-out, guest relations, and complaints handling. The role involves providing friendly and courteous reception, mail and information services, cashiering, and guest relations to increase guest satisfaction and create a warm welcome.

Responsible for all front desk counter activities including check in, check out, guest relations, complaints etc.

Provide friendly and courteous reception, mail and information, cashiering, guest relations etc.

Assist in performing site inspections for potential guests if needed

Work closely with the Security Officers in handling bell services

Assist guests with telecommunication needs by providing telephone directory services, call screening, wake up calls etc.

Perform Night Audit functions on midnight

Perform daily cashier closure in the Back Office

Monitor and check all incoming, outgoing mail, or parcels and ensure it is recorded

Hand over cash float to the next shift and ensure all is in order and recorded

Issuance of Official Receipt, Miscellaneous Voucher, Paid Out, Maintenance Work Order, Rebate voucher

Additional Info:

Meals provided

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Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Guest Services Officer?
• Do you have customer service experience?
• How would you rate your English language skills?
• Which of the following languages are you fluent in?

What can I earn as a Guest Services Officer