Front Office Assistant (UTM Hotel & Residence)

UTM HOLDINGS SDN BHD; Kuala Lumpur; On-site; MYR 20,000 - 27,000; Full time

Benefits offered by this job

Hotel discounts

Parking discount

Family medical cover

Job summary

UTM Holdings Sdn Bhd, via its UTM Hotel & Residence, is seeking a Front Office Assistant. The role is to welcome guests, manage reservations, process check-ins and check-outs, and handle guest inquiries.

You will greet visitors, answer phone calls, maintain a tidy reception, schedule appointments, handle correspondence, assist with data entry and admin tasks, manage payments, provide information, coordinate facilities, support special projects, monitor security, and work 2 shifts (morning and

Responsibilities

• Greeting and Assisting Visitors: Welcoming guests, clients, or customers as they arrive, and providing them with any necessary assistance or information.
• Answering Phone Calls: Handling incoming calls, directing them to the appropriate person or department, taking messages, and providing basic information or assistance over the phone.
• Managing Reception Area: Maintaining a tidy and organized reception area, ensuring it presents a professional and welcoming atmosphere.
• Scheduling Appointments: Coordinating and scheduling appointments or meetings for staff members, clients, or visitors, and updating calendars as needed.
• Handling Correspondence: Sorting and distributing mail, email, and other correspondence, as well as responding to routine inquiries or forwarding them to the relevant parties.
• Food and Beverage Preparation: Assist in basic food preparation and beverage serving if required. Ensure all beverages are prepared according to company standards.
• Data Entry and Record-keeping: Entering and updating data in databases or systems, maintaining records, and filing documents as needed.
• Assisting with Administrative Tasks: Providing support to other administrative staff or departments with tasks such as photocopying, scanning, faxing, and typing documents.
• Handling Payments: Processing payments, issuing receipts, and managing cash transactions as required.
• Providing Information and Assistance: Offering information and assistance to clients, visitors, or staff regarding office procedures, services, or general inquiries.
• Coordinating Facilities: Arranging for maintenance or repairs of office equipment, coordinating with cleaning staff, and ensuring the office environment is safe and functional.
• Assisting with Special Projects: Supporting special projects or events as needed.
• Maintaining Security: Monitoring access to the premises, ensuring only authorized individuals enter, and following security protocols to safeguard company assets and personnel.
• Working Hours: 6 days a week, 1 day (rest day). 2 Shift (Morning and Evening Shift)

Job description

Exclusive Staff Hotel Rates
Enjoy special employee discounts on hotel accommodation for your personal getaways.

Convenient & Affordable Parking
On-site parking is available, with exclusive discounted parking rates for our employees.

Comprehensive Medical Coverage
Medical benefits that extend beyond you—covering your spouse and children for greater peace of mind.

The Front Office Assistant (UTM HOTEL & RESIDENCE) is responsible for welcoming guests, managing reservations, processing check-ins and check-outs, handling guest inquiries. Here are some common responsibilities:

Greeting and Assisting Visitors: Welcoming guests, clients, or customers as they arrive, and providing them with any necessary assistance or information.

Answering Phone Calls: Handling incoming calls, directing them to the appropriate person or department, taking messages, and providing basic information or assistance over the phone.

Managing Reception Area: Maintaining a tidy and organized reception area, ensuring it presents a professional and welcoming atmosphere.

Scheduling Appointments: Coordinating and scheduling appointments or meetings for staff members, clients, or visitors, and updating calendars as needed.

Handling Correspondence: Sorting and distributing mail, email, and other correspondence, as well as responding to routine inquiries or forwarding them to the relevant parties.

Food and Beverage Preparation: Assist in basic food preparation and beverage serving if required. Ensure all beverages are prepared according to company standards.

Data Entry and Record-keeping: Entering and updating data in databases or systems, maintaining records, and filing documents as needed.

Assisting with Administrative Tasks: Providing support to other administrative staff or departments with tasks such as photocopying, scanning, faxing, and typing documents.

Handling Payments: Processing payments, issuing receipts, and managing cash transactions as required.

Providing Information and Assistance: Offering information and assistance to clients, visitors, or staff regarding office procedures, services, or general inquiries.

Coordinating Facilities: Arranging for maintenance or repairs of office equipment, coordinating with cleaning staff, and ensuring the office environment is safe and functional.

Assisting with Special Projects: Supporting special projects or events as needed.

Maintaining Security: Monitoring access to the premises, ensuring only authorized individuals enter, and following security protocols to safeguard company assets and personnel.

Working Hours: 6 days a week, 1 day (rest day).
2 Shift (Morning and Evening Shift)

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Front Office Assistant?
• Which of the following types of qualifications do you have?

UTM Holdings Sdn Bhd is a wholly-owned subsidiary of the Universiti Teknologi Malaysia and plays a key supporting role in commercialize relevant University research results. Incorporated on 13th July 2010, UTM Holdings provides a bridge between academia and industry and supports the commercialisation of innovations produced from world-leading research at the University, by:

• offering advice and support to researchers;
• providing business and investors with access to the University's intellectual property;
• supporting technology development;
• and creating spin-out companies which retain close links with the University's expertise.

Our team strives to add value to our clients’ assets through our experience and expertise in the management of strata-titled properties, lease and accounting management, tenancy management and property management consultancy. UTMH provides comprehensive and integrated property management solutions on many types of properties including: Shopping centre, office buildings, industrial buildings and mixed-used developments

UTM Holdings Sdn Bhd is a wholly-owned subsidiary of the Universiti Teknologi Malaysia and plays a key supporting role in commercialize relevant University research results. Incorporated on 13th July 2010, UTM Holdings provides a bridge between academia and industry and supports the commercialisation of innovations produced from world-leading research at the University, by:

• offering advice and support to researchers;
• providing business and investors with access to the University's intellectual property;
• supporting technology development;
• and creating spin-out companies which retain close links with the University's expertise.

Our team strives to add value to our clients’ assets through our experience and expertise in the management of strata-titled properties, lease and accounting management, tenancy management and property management consultancy. UTMH provides comprehensive and integrated property management solutions on many types of properties including: Shopping centre, office buildings, industrial buildings and mixed-used developments

What can I earn as a Front Office Assistant