Front Office Assistant

AMVERTON; Ayer Keroh; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Staff meal

Uniform provided

Training provided

Job summary

AMVERTON is seeking a friendly Front Desk Associate to welcome guests, handle check-in/check-out, answer inquiries, manage reservations, and process payments through the PMS system.

You will coordinate with Housekeeping and F&B, promote hotel facilities and packages, and contribute to a warm, efficient resort experience. Fresh graduates welcome; English and Bahasa Malaysia required; weekends and holidays may apply; staff meals and uniform provided.

Qualifications

• Strong customer service mindset and communication skills.
• Flexible and presentable with a positive attitude.
• Willingness to learn hotel PMS and systems.

Responsibilities

• Welcome and assist guests with check-in/check-out.
• Handle inquiries, complaints, and requests via phone, email, walk-in.
• Process reservations, room assignments, and billing in the PMS.
• Coordinate with Housekeeping, F&B, and other departments.

Skills

Customer service

Pleasant personality

Good grooming

Education

SPM

Diploma in Hospitality/Tourism

Tools

PMS system

Job description

Welcome and check-in/check-out guests in a friendly and professional manner. Handle guest inquiries, complaints, and requests via phone, email, and walk-in. Process reservations, room assignments, and billing through PMS system. Coordinate with Housekeeping, F&B, and other departments to ensure smooth guest experience. Handle cashiering duties, payments, and safe keeping. Promote hotel facilities, packages, and upsell room upgrades.

Key responsibilities

Welcome and check-in/check-out guests in a friendly and professional manner

Handle guest inquiries, complaints, and requests via phone, email, and walk-in

Process reservations, room assignments, and billing through PMS system

Coordinate with Housekeeping, F&B, and other departments to ensure smooth guest experience

Handle cashiering duties, payments, and safe keeping

Promote hotel facilities, packages, and upsell room upgrades

About you

Minimum SPM / Diploma in Hospitality, Tourism, or related field

Fresh graduates are welcome to apply. Hotel experience is an advantage

Pleasant personality, good grooming, and excellent customer service skills

Able to work in shifts including weekends & public holidays

Proficient in English and Bahasa Malaysia. Mandarin and other languages are an advantage

Computer literate and willing to learn hotel PMS system

Competitive salary + Service Charge + EPF, SOCSO, EIS

Staff meal, uniform provided

Training provided

Fun and dynamic resort environment