Guest Experience Supervisor

Ormond Hotels; Malaysia; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Competitive remuneration package

Job summary

Ormond Hotels in Malaysia is seeking a proactive Front Office/Reception teammate to deliver warm, guest-focused service from arrival to departure. You’ll handle check-in/check-out, assist guests, and help maintain brand standards across the property.

You excel in customer service, are highly organized, and comfortable multi-tasking in a fast-paced hotel environment. Social media savvy and excellent English communication are valued for this role.

Qualifications

• You have previous experience in a customer-focused industry.
• You have a positive attitude and good communication skills.
• You are committed to delivering a high level of customer service.
• You execute – you get things done.
• You’re a natural host and can make guests and team members feel at home.
• Service at heart is what you do - you're imaginative when it comes to creating experiences.
• Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results
• You have an excellent grooming standard.
• You are calm, efficient, and organized with great attention to detail.
• You have the ability to multi-task while maintaining a positive attitude when working with Guest.
• You are able carry yourself in a professional manner with an emphasis on hospitality and guest service.
• You are able work on your own and as part of a team.
• You are a social media savvy.
• You have exceptional communication skills with great command of English (verbal and writing).

Responsibilities

• Provide friendly, helpful, and responsive service to guests from arrival to departure.
• Assist with check-in/check-out and complete audit procedures.
• Keep senior management informed of guest feedback and issues.
• Deliver a high level of customer service at all times.
• Attend training and support Night Team development.
• Demonstrate knowledge of hotel room categories, rates, packages, and promotions.
• Maximize occupancy and promote hotel services and facilities.
• Follow hotel policies on currencies, cards, and cash handling.
• Adhere to safety, security, and property management system procedures.
• Work with front of house equipment and contribute to brand standards.
• Assist other departments as needed.

Skills

Customer service

Communication skills

Social media savvy

Grooming standard

Multitasking

Team player

English proficiency

Job description

Ormond Hotels in Malaysia is seeking a proactive Front Office/Reception teammate to deliver warm, guest-focused service from arrival to departure. You’ll handle check-in/check-out, assist guests, and help maintain brand standards across the property.

You excel in customer service, are highly organized, and comfortable multi-tasking in a fast-paced hotel environment. Social media savvy and excellent English communication are valued for this role.