F&B Service Lead | Guest Experience & Ops Coach

Ormond Hotels Group; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Ormond Hotels Group in Kuala Lumpur seeks an experienced Food & Beverage Supervisor to lead service staff and ensure smooth outlet operations. You will oversee reservations, greeting guests, presenting menus and wine lists, and maintain inventory, cleanliness and quality standards.

The role requires strong multilingual communication, coaching and staff development, and the ability to manage checklists, opening/closing duties, and guest satisfaction.

Qualifications

• Minimum 2-3 years relevant working experience
• Knowledge of food service operations and various service styles
• Good command of English and Bahasa
• Experience in F&B or hotel environment preferred

Responsibilities

• Lead F&B service staff to ensure smooth outlet operations
• Oversee reservations, greetings, seating, menus and wine lists
• Maintain outlet inventory, cleanliness and policies
• Coordinate opening/closing duties and shift checklists
• Coach, train and mentor staff; ensure grooming and uniform standards
• Manage guest requests and resolve issues to satisfaction

Skills

Multilingual communication

Leadership

Customer service

Team coordination

Staff training

Education

Higher Secondary/SPM/STPM

Job description

Ormond Hotels Group in Kuala Lumpur seeks an experienced Food & Beverage Supervisor to lead service staff and ensure smooth outlet operations. You will oversee reservations, greeting guests, presenting menus and wine lists, and maintain inventory, cleanliness and quality standards.

The role requires strong multilingual communication, coaching and staff development, and the ability to manage checklists, opening/closing duties, and guest satisfaction.