Guest Experience Specialist

Ormond Group; Sepang; Presencial; MYR 27.000 - 36.000; Jornada completa

Descripción de la vacante

Ormond Group, a hospitality platform with a diverse portfolio, is seeking a Guest Services Executive in Sepang to deliver Tune Experience and Tune Service to guests in person and by phone. You will manage check-ins/check-outs and reservations, handle payments, and ensure smooth daily operations.

The ideal candidate may have fresh graduates or hospitality/customer service experience; other languages are a bonus, and a proactive, guest-centric approach is essential.

Formación

• Fresh graduates encouraged to apply.
• Experience in hospitality or customer service is a plus.
• Other languages or hospitality/customer service experience is a bonus.

Responsabilidades

• Represent the hotel with professionalism, warmth, and confidence
• Deliver a consistent Tune Experience to all guests, both in person and over the phone
• Manage check-ins, check-outs, and reservations accurately and efficiently
• Handle payments and add-ons with attention to detail
• Clearly communicate our service concept so guests know what to expect
• Stay on top of daily arrivals and departures
• Work closely with housekeeping and ensure rooms meet our standards
• Anticipate guest needs and respond quickly and appropriately
• Prepare clear and accurate daily and shift reports
• Maintain a clean, organised, and professional workspace
• Support the team across functions when needed
• Guide and support new team members where required

Conocimientos

Customer service

Communication

Descripción del empleo

Ormond Group, a hospitality platform with a diverse portfolio, is seeking a Guest Services Executive in Sepang to deliver Tune Experience and Tune Service to guests in person and by phone. You will manage check-ins/check-outs and reservations, handle payments, and ensure smooth daily operations.

The ideal candidate may have fresh graduates or hospitality/customer service experience; other languages are a bonus, and a proactive, guest-centric approach is essential.