Guest Experience Host — Front Desk Leader

Ormond Hotels; Malaysia; Hybrid; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Competitive remuneration

Career growth opportunities

Job summary

Ormond Group is seeking a Guest Service Executive for Tune KLIA in Malaysia. The role emphasizes friendly, responsive service from arrival to departure, with willingness to help across duties and uphold brand standards.

You’ll engage guests, manage inquiries, and support training and development for the Night Team, all while maintaining professional grooming and a proactive host spirit.

Qualifications

• Experience in a customer-focused industry.
• Excellent communication skills both verbal and written in English.
• Proven ability to deliver high level of customer service.
• Able to multi-task and work well in a team.
• Social media savvy and comfortable engaging guests online.

Responsibilities

• Handle guest queries promptly and effectively.
• Manage check-in/out and assist with audit procedures.
• Keep management informed of guest feedback.
• Provide high standard hospitality and guest service.
• Support other departments as needed.

Skills

Customer experience

Communication

Hospitality

Social media

Multitasking

Teamwork

Grooming

English

Job description

Ormond Group is seeking a Guest Service Executive for Tune KLIA in Malaysia. The role emphasizes friendly, responsive service from arrival to departure, with willingness to help across duties and uphold brand standards.

You’ll engage guests, manage inquiries, and support training and development for the Night Team, all while maintaining professional grooming and a proactive host spirit.