Guest Experience & Reservations Specialist

Holma Management; Kuala Lumpur; On-site; MYR 22,000 - 45,000; Full time

Job summary

Jora Malaysia is seeking an entry-level hospitality associate to support guests online and via phone, assisting from check-in through their stay. The role involves supervising housekeeping, coordinating maintenance with in-house technicians, and handling admin and reporting tasks.

Fresh graduates with a positive attitude are encouraged to apply. Fluency in English and Mandarin is required to serve diverse guests effectively.

Qualifications

• Fluent in English and Mandarin (written and spoken).
• Fresh graduates are encouraged to apply.
• Positive attitude and pleasant personality with focus on customer service.

Responsibilities

• Attend to guests online and over the phone.
• Assist guests from check-in through their stay.
• Supervise cleaning and housekeeping tasks in hotel environment.
• Organise maintenance tasks with in-house technicians.
• Handle administrative and reporting tasks.

Skills

English (Fluent)

Mandarin (Fluent)

Education

Diploma/ Degree / SPM

Job description

Jora Malaysia is seeking an entry-level hospitality associate to support guests online and via phone, assisting from check-in through their stay. The role involves supervising housekeeping, coordinating maintenance with in-house technicians, and handling admin and reporting tasks.

Fresh graduates with a positive attitude are encouraged to apply. Fluency in English and Mandarin is required to serve diverse guests effectively.