Tour & Guest Experience Executive

Ormond Group; Sandakan; Vor Ort; MYR 33.000 - 56.000; Vollzeit

Zusammenfassung

Ormond Group is seeking a Guest Experience Executive to lead tours around Sandakan, sharing its history, culture and attractions. You will customize local experiences, host interactive activities, and arrange transportation and logistics for groups and corporate events.

The role requires a valid MOTAC Tourist Guide Licence, deep knowledge of Sandakan, and strong English and Bahasa Malaysia communication. This position suits someone outgoing, organized, and comfortable with international

Qualifikationen

• Must hold a valid Tourist Guide Licence issued by MOTAC.
• Excellent knowledge of Sandakan and its surrounding areas.
• Outgoing, engaging and confident in hosting guests and conducting tours.
• Good storytelling and communication skills in English and Bahasa Malaysia; Mandarin or other languages are an advantage.
• Experience in tourism, hospitality, guest relations, tour guiding, events or activity programming is preferred.
• Comfortable engaging with international travellers, families, children and corporate groups.
• Strong organisational skills with the ability to coordinate multiple activities and handle unexpected changes.
• A valid driving licence is preferred.
• Willing to work flexible hours, including weekends and public holidays.

Aufgaben

• Lead guests on tours around Sandakan and share the stories behind its history, culture, food and attractions.
• Recommend and coordinate exciting local experiences tailored to guests’ interests.
• Host fun in-house activities such as cooking classes, batik painting, Kids Club activities and cultural programmes.
• Coordinate transportation, tour bookings, itineraries and ground arrangements to ensure smooth experiences.
• Support corporate offsites, school visits and group programmes by coordinating activities, dining and meetings.
• Connect with guests, understand their needs and recommend experiences that make their stay memorable.
• Work with local guides, artisans, drivers and community partners to bring authentic Sandakan experiences to life.
• Maintain activity schedules, bookings, supplier information and guest feedback while ensuring safety standards are met.

Kenntnisse

Guest service

Storytelling

Communication

Multilingual

Jobbeschreibung

Lead guests on tours around Sandakan and share the stories behind its history, culture, food and attractions.

Recommend and coordinate exciting local experiences tailored to guests’ interests.

Host fun in-house activities such as cooking classes, batik painting, Kids Club activities and cultural programmes.

Coordinate transportation, tour bookings, itineraries and ground arrangements to ensure smooth experiences.

Support corporate offsites, school visits and group programmes by coordinating activities, dining, meetings and logistics.

Connect with guests, understand their needs and recommend experiences that make their stay memorable.

Work with local guides, artisans, drivers and community partners to bring authentic Sandakan experiences to life.

Maintain activity schedules, bookings, supplier information and guest feedback while ensuring safety standards are met.

What We’re Looking For

Must hold a valid Tourist Guide Licence issued by MOTAC.

Excellent knowledge of Sandakan and its surrounding areas.

Outgoing, engaging and confident in hosting guests and conducting tours.

Good storytelling and communication skills in English and Bahasa Malaysia; Mandarin or other languages are an advantage.

Experience in tourism, hospitality, guest relations, tour guiding, events or activity programming is preferred.

Comfortable engaging with international travellers, families, children and corporate groups.

Strong organisational skills with the ability to coordinate multiple activities and handle unexpected changes.

A valid driving licence is preferred.

Willing to work flexible hours, including weekends and public holidays.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Guest Experience Executive?
• Which of the following types of qualifications do you have?
• How would you rate your Bahasa Malaysia language skills?

Hotel & Accommodation Services 101-1,000 employees

About Us - Ormond Group is the hospitality platform of ECM Libra Group Berhad, a diversified Malaysian investment group with businesses spanning hospitality, education, and lifestyle.

Today, Ormond Group owns and operates more than 2,500 hotel keys across Malaysia, the UK, Ireland, Australia, and Japan. Our portfolio includes award-winning brands such as The Chow Kit, MoMo's Kuala Lumpur, Tune Hotels, and the five-star The RuMa Hotel and Residences, with continued expansion across the region.

About Us - Ormond Group is the hospitality platform of ECM Libra Group Berhad, a diversified Malaysian investment group with businesses spanning hospitality, education, and lifestyle.

Today, Ormond Group owns and operates more than 2,500 hotel keys across Malaysia, the UK, Ireland, Australia, and Japan. Our portfolio includes award-winning brands such as The Chow Kit, MoMo's Kuala Lumpur, Tune Hotels, and the five-star The RuMa Hotel and Residences, with continued expansion across the region.

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