Guest Service Executive

Ormond Group; Sepang; Presencial; MYR 27.000 - 36.000; Jornada completa

Descripción de la vacante

Ormond Group, a hospitality platform with a diverse portfolio, is seeking a Guest Services Executive in Sepang to deliver Tune Experience and Tune Service to guests in person and by phone. You will manage check-ins/check-outs and reservations, handle payments, and ensure smooth daily operations.

The ideal candidate may have fresh graduates or hospitality/customer service experience; other languages are a bonus, and a proactive, guest-centric approach is essential.

Formación

• Fresh graduates encouraged to apply.
• Experience in hospitality or customer service is a plus.
• Other languages or hospitality/customer service experience is a bonus.

Responsabilidades

• Represent the hotel with professionalism, warmth, and confidence
• Deliver a consistent Tune Experience to all guests, both in person and over the phone
• Manage check-ins, check-outs, and reservations accurately and efficiently
• Handle payments and add-ons with attention to detail
• Clearly communicate our service concept so guests know what to expect
• Stay on top of daily arrivals and departures
• Work closely with housekeeping and ensure rooms meet our standards
• Anticipate guest needs and respond quickly and appropriately
• Prepare clear and accurate daily and shift reports
• Maintain a clean, organised, and professional workspace
• Support the team across functions when needed
• Guide and support new team members where required

Conocimientos

Customer service

Communication

Descripción del empleo

The Guest Services Executive (GSE) position contributes to Tune Hotel’s success by providing Tune Experience and Tune Service to all guests both in person and through telephone calls.

What You’ll Do

• Represent the hotel with professionalism, warmth, and confidence
• Deliver a consistent Tune Experience to all guests, both in person and over the phone
• Manage check-ins, check-outs, and reservations accurately and efficiently
• Handle payments and add-ons with attention to detail
• Clearly communicate our service concept so guests know what to expect
• Stay on top of daily arrivals and departures
• Work closely with housekeeping and ensure rooms meet our standards
• Anticipate guest needs and respond quickly and appropriately
• Prepare clear and accurate daily and shift reports
• Maintain a clean, organised, and professional workspace
• Support the team across functions when needed
• Guide and support new team members where required

Job Requirements:

• Other languages or hospitality/customer service experience is a bonus.
• Fresh graduates / entry-level candidates are encouraged to apply.
• Previous experience in hospitality, customer service, promotions, events, or volunteering is a bonus – but not required!

Hotel & Accommodation Services 101-1,000 employees

About Us - Ormond Group is the hospitality platform of ECM Libra Group Berhad, a diversified Malaysian investment group with businesses spanning hospitality, education, and lifestyle.

Today, Ormond Group owns and operates more than 2,500 hotel keys across Malaysia, the UK, Ireland, Australia, and Japan. Our portfolio includes award-winning brands such as The Chow Kit, MoMo's Kuala Lumpur, Tune Hotels, and the five-star The RuMa Hotel and Residences, with continued expansion across the region.

About Us - Ormond Group is the hospitality platform of ECM Libra Group Berhad, a diversified Malaysian investment group with businesses spanning hospitality, education, and lifestyle.

Today, Ormond Group owns and operates more than 2,500 hotel keys across Malaysia, the UK, Ireland, Australia, and Japan. Our portfolio includes award-winning brands such as The Chow Kit, MoMo's Kuala Lumpur, Tune Hotels, and the five-star The RuMa Hotel and Residences, with continued expansion across the region.