Guest Services Duty Manager - Front Desk Leader

Private Advertiser; Iskandar Puteri; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Medical coverage

Training and development opportunities

Staff discounts on hotel stays

Job summary

Sunway Hotel Big Box in Iskandar Puteri, Johor, invites a proactive Duty Manager to lead front office and guest services teams, ensuring smooth daily operations and outstanding service.

You will supervise check-in/check-out, reservations, and guest inquiries, address complaints promptly, monitor occupancy and staffing, and analyze performance data to drive improvements.

Join a supportive culture with work-life balance and opportunities for training, with competitive pay and hotel-wide benefits.

Qualifications

• Minimum 3 years of experience in a supervisory or management role within the hospitality industry.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficient in using hotel management software and technology.
• A positive attitude, strong work ethic, and teamwork.

Responsibilities

• Overseeing the front desk and concierge operations, including check-in/check-out, reservations, and guest enquiries.
• Addressing and resolving any guest complaints or concerns in a timely and professional manner.
• Monitoring hotel occupancy and staffing levels, and making adjustments as needed.
• Analysing hotel performance data and making recommendations for process improvements.
• Assisting with staff training and development to enhance the customer experience.

Skills

Supervisory experience

Problem-solving

Communication skills

Hotel management software

Teamwork

Tools

PMS software

Job description

Sunway Hotel Big Box in Iskandar Puteri, Johor, invites a proactive Duty Manager to lead front office and guest services teams, ensuring smooth daily operations and outstanding service.

You will supervise check-in/check-out, reservations, and guest inquiries, address complaints promptly, monitor occupancy and staffing, and analyze performance data to drive improvements.

Join a supportive culture with work-life balance and opportunities for training, with competitive pay and hotel-wide benefits.