Hotel Receptionist

Urban Inn Myra Meranti; Puchong; On-site; MYR 28,000 - 39,000; Full time

Job summary

Jora Malaysia is seeking a friendly, professional Front Office Receptionist to be the first point of contact for guests. You will ensure a warm welcome, smooth check-in/check-out experiences, and high-quality service to enhance the overall guest experience.

Responsibilities include greeting guests, managing reservations, answering inquiries, coordinating with housekeeping, handling payments, and upholding hotel policies and procedures to maintain a seamless operation.

Responsibilities

• Greet and welcome guests in a courteous and professional manner
• Handle guest check-ins and check-outs efficiently
• Manage room reservations, cancellations, and modifications
• Answer phone calls, emails, and guest inquiries promptly
• Provide accurate information about hotel services, facilities, and local attractions
• Handle guest complaints or concerns with patience and professionalism
• Coordinate with housekeeping and other departments to ensure room readiness
• Process payments, issue receipts, and maintain accurate records
• Maintain a clean and organized front desk area
• Ensure compliance with hotel policies and procedures

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a friendly, professional, and customer-focused Front Office Receptionist to be the first point of contact for our guests. The ideal candidate will ensure a warm welcome, smooth check-in/check-out processes, and deliver excellent customer service to enhance the overall guest experience.

Key Responsibilities

• Greet and welcome guests in a courteous and professional manner
• Handle guest check-ins and check-outs efficiently
• Manage room reservations, cancellations, and modifications
• Answer phone calls, emails, and guest inquiries promptly
• Provide accurate information about hotel services, facilities, and local attractions
• Handle guest complaints or concerns with patience and professionalism
• Coordinate with housekeeping and other departments to ensure room readiness
• Process payments, issue receipts, and maintain accurate records
• Maintain a clean and organized front desk area
• Ensure compliance with hotel policies and procedures