Hotel Receptionist

Urban Inn Cyberjaya; Cyberjaya; On-site; MYR 28,000 - 40,000; Full time

Job summary

Urban Inn Cyberjaya is seeking a friendly Front Office Receptionist to be the first point of contact for guests in Cyberjaya, Malaysia. You will ensure a warm welcome and smooth check-in/check-out processes while delivering excellent service to enhance the guest experience.

The role involves assisting guests with reservations, inquiries, and local information, and coordinating with the housekeeping team to maintain room readiness and a positive hotel atmosphere.

Qualifications

• Experience in hospitality front desk is preferred.
• Excellent communication and interpersonal skills.
• Well-presented and professional appearance.

Responsibilities

• Greet and welcome guests in a courteous and professional manner.
• Handle guest check-ins and check-outs efficiently.
• Manage room reservations, cancellations, and modifications.
• Answer phone calls, emails, and guest inquiries promptly.
• Provide accurate information about hotel services, facilities, and local attractions.
• Handle guest complaints or concerns with patience and professionalism.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Process payments, issue receipts, and maintain accurate records.
• Maintain a clean and organized front desk area.
• Ensure compliance with hotel policies and procedures.

Skills

Customer service

Front desk operations

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a friendly, professional, and customer-focused Front Office Receptionist to be the first point of contact for our guests. The ideal candidate will ensure a warm welcome, smooth check-in/check-out processes, and deliver excellent customer service to enhance the overall guest experience.

Key Responsibilities

• Greet and welcome guests in a courteous and professional manner
• Handle guest check-ins and check-outs efficiently
• Manage room reservations, cancellations, and modifications
• Answer phone calls, emails, and guest inquiries promptly
• Provide accurate information about hotel services, facilities, and local attractions
• Handle guest complaints or concerns with patience and professionalism
• Coordinate with housekeeping and other departments to ensure room readiness
• Process payments, issue receipts, and maintain accurate records
• Maintain a clean and organized front desk area
• Ensure compliance with hotel policies and procedures