Guest Experience Front Desk Specialist

COCOON (KUCHING) SDN.BHD; Kuching; On-site; MYR 20,000 - 29,000; Full time

Job summary

COCOON (KUCHING) SDN.BHD is seeking a friendly Front Office Associate to welcome guests and manage smooth check-in and check-out at our Kuching hotel.

You will handle guest inquiries and requests in a professional manner, maintain accurate guest records, update reservation systems, and coordinate with other departments to ensure guest needs are met. You will also provide information on hotel facilities and local attractions, plus assist with front office admin tasks.

Responsibilities

• Greeting and welcoming guests upon arrival, ensuring a smooth and efficient check-in and check-out process
• Handling guest inquiries, requests and complaints in a professional and courteous manner
• Maintaining accurate guest records and updating reservation systems
• Coordinating with other hotel departments to ensure guest needs are met
• Providing information about hotel facilities, services and local attractions
• Assisting with various front office administrative tasks as required

Job description

COCOON (KUCHING) SDN.BHD is seeking a friendly Front Office Associate to welcome guests and manage smooth check-in and check-out at our Kuching hotel.

You will handle guest inquiries and requests in a professional manner, maintain accurate guest records, update reservation systems, and coordinate with other departments to ensure guest needs are met. You will also provide information on hotel facilities and local attractions, plus assist with front office admin tasks.