Front Desk Guest Experience Specialist - English/Mandarin

Cititel Express Kota Kinabalu; West Coast Division; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Annual leave

Sick leave

Career progression opportunities

Job summary

Cititel Express Kota Kinabalu is looking for a Guest Service Associate to join our front office team in Kota Kinabalu, Sabah. You will ensure guests have a comfortable and memorable stay with attentive check-in/check-out support and responsive service.

The role requires strong communication, a friendly service attitude, and the ability to liaise with Mandarin-speaking guests. It offers a full-time, on-site position with leave entitlements and opportunities for development.

Qualifications

• Front desk/customer service experience is beneficial.
• Excellent customer service and problem-solving abilities.
• Able to liaise with Mandarin-speaking clients and partners.

Responsibilities

• Greet guests at the front desk and assist with check-in/check-out.
• Respond to guest inquiries and requests professionally.
• Address guest concerns and resolve issues promptly.
• Perform administrative tasks to support front office operations.
• Follow hotel policies, procedures, and quality standards.

Skills

Strong communication

Interpersonal skills

English proficiency

Mandarin communication

Job description

Cititel Express Kota Kinabalu is looking for a Guest Service Associate to join our front office team in Kota Kinabalu, Sabah. You will ensure guests have a comfortable and memorable stay with attentive check-in/check-out support and responsive service.

The role requires strong communication, a friendly service attitude, and the ability to liaise with Mandarin-speaking guests. It offers a full-time, on-site position with leave entitlements and opportunities for development.