Guest Experience Front Desk Specialist

DOMO GROUP SDN. BHD.; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

DOMO GROUP SDN. BHD. is seeking a Front Desk Executive to manage daily front desk operations for our Airbnb and short-term rental properties in Kuala Lumpur.

You will handle guest enquiries and reservations, coordinate check-in and check-out, communicate with guests, address requests and complaints, and coordinate housekeeping and maintenance to ensure units are clean and ready for arrivals. Strong communication and independent work style are essential.

Qualifications

• Good communication and interpersonal skills.
• Ability to work independently.
• Ability to handle daily operational matters efficiently.

Responsibilities

• Handle guest enquiries and reservations
• Coordinate check-in and check-out arrangements
• Communicate with guests
• Attend to guest requests and complaints
• Coordinate housekeeping and maintenance services
• Ensure units are clean and ready for guest arrivals
• Maintain booking records
• Assist with payment collection
• Ensure a pleasant guest experience

Skills

Good communication

Independent worker

Guest service

Job description

DOMO GROUP SDN. BHD. is seeking a Front Desk Executive to manage daily front desk operations for our Airbnb and short-term rental properties in Kuala Lumpur.

You will handle guest enquiries and reservations, coordinate check-in and check-out, communicate with guests, address requests and complaints, and coordinate housekeeping and maintenance to ensure units are clean and ready for arrivals. Strong communication and independent work style are essential.