Executive Club Lounge Manager – Luxury Guest Experience

ERMS Berhad; Subang Jaya; On-site; MYR 70,000 - 110,000; Full time

Job summary

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land) is a luxury hospitality and wellness destination seeking a leader to oversee the Executive Club Lounge. You will guide the guest journey, ensuring a refined, discreet, and wellness-aligned service experience for eligible guests.

Responsibilities include managing lounge operations, coordinating with F&B for menus and service timing, and leading a team of lounge hosts to ensure consistent luxury service.

Qualifications

• Minimum Diploma or Degree in Hospitality, Tourism, Hotel Management or a related field.
• Minimum 5–7 years of experience in Front Office, Guest Services, or Lounge operations.
• Experience in luxury hotel, wellness resort, or healthcare hospitality preferred.
• Pre-opening experience is an advantage.
• Strong guest engagement and service leadership skills.
• Ability to manage VIP guests and sensitive situations with professionalism.
• Willingness to work flexible hours including weekends and public holidays.
• Strong integrity, discretion, and confidentiality mindset.

Responsibilities

• Lead overall operations and guest experience of the Executive Club Lounge.
• Deliver a seamless, refined, and personalised lounge experience aligned to brand.
• Manage day-to-day lounge operations including breakfast, refreshments, evening cocktails, and all-day offerings.
• Coordinate with F&B on menu planning, replenishment, timing and presentation standards.
• Lead, supervise, coach, and develop Executive Lounge Hosts/Attendants.
• Ensure compliance with SOPs, PDPA, hygiene, safety, security and confidentiality.
• Collaborate with Front Office, Concierge, Housekeeping, Security, Engineering, F&B, Healthcare, Wellness and Finance.

Education

Diploma/ Degree in Hospitality

Job description

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land) is a luxury hospitality and wellness destination seeking a leader to oversee the Executive Club Lounge. You will guide the guest journey, ensuring a refined, discreet, and wellness-aligned service experience for eligible guests.

Responsibilities include managing lounge operations, coordinating with F&B for menus and service timing, and leading a team of lounge hosts to ensure consistent luxury service.