Assistant Manager, Executive Club

ERMS Berhad; Subang Jaya; On-site; MYR 70,000 - 110,000; Full time

Job summary

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land) is a luxury hospitality and wellness destination seeking a leader to oversee the Executive Club Lounge. You will guide the guest journey, ensuring a refined, discreet, and wellness-aligned service experience for eligible guests.

Responsibilities include managing lounge operations, coordinating with F&B for menus and service timing, and leading a team of lounge hosts to ensure consistent luxury service.

Qualifications

• Minimum Diploma or Degree in Hospitality, Tourism, Hotel Management or a related field.
• Minimum 5–7 years of experience in Front Office, Guest Services, or Lounge operations.
• Experience in luxury hotel, wellness resort, or healthcare hospitality preferred.
• Pre-opening experience is an advantage.
• Strong guest engagement and service leadership skills.
• Ability to manage VIP guests and sensitive situations with professionalism.
• Willingness to work flexible hours including weekends and public holidays.
• Strong integrity, discretion, and confidentiality mindset.

Responsibilities

• Lead overall operations and guest experience of the Executive Club Lounge.
• Deliver a seamless, refined, and personalised lounge experience aligned to brand.
• Manage day-to-day lounge operations including breakfast, refreshments, evening cocktails, and all-day offerings.
• Coordinate with F&B on menu planning, replenishment, timing and presentation standards.
• Lead, supervise, coach, and develop Executive Lounge Hosts/Attendants.
• Ensure compliance with SOPs, PDPA, hygiene, safety, security and confidentiality.
• Collaborate with Front Office, Concierge, Housekeeping, Security, Engineering, F&B, Healthcare, Wellness and Finance.

Education

Diploma/ Degree in Hospitality

Job description

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land), is a one-of-a-kind integrated Hospitality, Health and Wellness destination anchored Traditional & Complementary Medicine aspiring to enrich people’s lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

Your Role

Responsible for leading the overall operations and guest experience of the Executive Club Lounge, ensuring a refined, personalised, discreet, and wellness-aligned service journey for eligible guests.

Key Responsibilities

• Guest Experience & Service Excellence: Deliver a seamless, refined, and personalised Executive Club Lounge experience in line with REN Wellness Retreat’s brand positioning
• Executive Club Lounge Operations: Manage the day-to-day operations of the Executive Club Lounge including breakfast, refreshments, evening cocktails, and all-day lounge offerings
• Food & Beverage Coordination: Coordinate closely with the F&B team on menu planning, replenishment schedules, service timing, and presentation standards
• Team Leadership & Development: Lead, supervise, coach, and develop Executive Lounge Hosts / Attendants to ensure consistent luxury service delivery
• Operational Control & Compliance: Ensure compliance with SOPs, PDPA, hygiene, safety, security, and guest confidentiality requirements
• Collaboration & Reporting: Work closely with Front Office, Concierge, Housekeeping, Security, Engineering, F&B, Healthcare, Wellness, and Finance teams to ensure seamless guest service delivery

Requirements

• Minimum Diploma or Degree in Hospitality, Tourism, Hotel Management or a related field.
• Minimum 5–7 years of experience in Front Office, Guest Services, or Lounge operations.
• Experience in luxury hotel, wellness resort, or healthcare hospitality preferred.
• Pre-opening experience is an advantage.
• Strong guest engagement and service leadership skills.
• Ability to manage VIP guests and sensitive situations with professionalism.
• Willingness to work flexible hours including weekends and public holidays.
• Strong integrity, discretion, and confidentiality mindset.

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land), is a one-of-a-kind integrated Hospitality, Health and Wellness destination anchored Traditional & Complementary Medicine aspiring to enrich people’s lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

The REN, we exemplify the virtues of integrity, compassion and a solid moral compass with a passion for a cause, service from the hearts with a constructive responsibility to prioritize the greater good over self-interest.

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land), is a one-of-a-kind integrated Hospitality, Health and Wellness destination anchored Traditional & Complementary Medicine aspiring to enrich people’s lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

The REN, we exemplify the virtues of integrity, compassion and a solid moral compass with a passion for a cause, service from the hearts with a constructive responsibility to prioritize the greater good over self-interest.