Guest Experience Concierge & Front Desk Agent

Mandarin Oriental; Kuala Lumpur; On-site; MYR 27,900 - 39,060; Full time

Job summary

Mandarin Oriental in Kuala Lumpur seeks a Front Office Receptionist responsible for delivering exceptional service to guests while maintaining Legendary Quality Experience standards. The role includes greeting guests, ensuring room readiness, managing bill accuracy for assigned guests, and effective communication with various hotel departments. Candidates should have strong customer service skills and knowledge in Food and Beverage services. This position offers a dynamic work environment within a luxury setting.

Qualifications

• Ability to maintain Legendary Quality Experience while providing service to guests.
• Effective communication with both guests and colleagues.
• Knowledge in handling Food and Beverage services is essential.
• Experience in cash handling is preferred.

Responsibilities

• Meet and greet guests upon arrival at the Main lobby.
• Ensure all rooms assigned for arrivals are ready prior to guest’s arrival.
• Update and correctly post bills for guests before departure.
• Ensure effective communication with departments regarding guest queries.

Skills

Customer service

Communication

Food and Beverage knowledge

Cash handling

Job description

Mandarin Oriental in Kuala Lumpur seeks a Front Office Receptionist responsible for delivering exceptional service to guests while maintaining Legendary Quality Experience standards. The role includes greeting guests, ensuring room readiness, managing bill accuracy for assigned guests, and effective communication with various hotel departments. Candidates should have strong customer service skills and knowledge in Food and Beverage services. This position offers a dynamic work environment within a luxury setting.