Front Desk Guest Experience Specialist

Genting Malaysia; Genting Highlands; On-site; MYR 22,320 - 39,060; Full time

Job summary

A leading hospitality conglomerate in Malaysia is looking for dedicated individuals to join as hotel receptionists. This role includes managing the check-in process, handling guest information, and ensuring guest satisfaction through excellent service. Candidates should possess strong communication skills and a good grasp of hotel management systems. This position offers a chance to grow within a reputable company renowned for its exceptional services and hospitality.

Qualifications

• Ability to handle guest check-in efficiently and courteously.
• Knowledge of hotel reservation and management systems.
• Familiarity with cash handling and deposit procedures.

Responsibilities

• Assist guests in the check-in process and manage room assignments.
• Handle guest information and complaints professionally.
• Manage cash deposits and safe deposit box issuance.

Skills

Excellent communication skills

Customer service

Problem-solving

Job description

A leading hospitality conglomerate in Malaysia is looking for dedicated individuals to join as hotel receptionists. This role includes managing the check-in process, handling guest information, and ensuring guest satisfaction through excellent service. Candidates should possess strong communication skills and a good grasp of hotel management systems. This position offers a chance to grow within a reputable company renowned for its exceptional services and hospitality.