Executive Club Guest Concierge

Four Seasons Hotels Ltd; Kuala Lumpur; On-site; MYR 39,000 - 67,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Excellent training and development opportunities

Complimentary accommodation at other hotels

Complimentary dry cleaning for uniforms

Complimentary employee meals

Job summary

A leading luxury hotel chain in Kuala Lumpur seeks a Guest Services Officer for the Executive Club. This role requires strong service orientation and multitasking in a fast-paced environment to deliver personalized experiences. Responsibilities include managing guest check-in/out, maintaining lounge standards, and overseeing food and beverage service. Ideal candidates possess a hospitality management degree and experience in luxury settings, with proficiency in Bahasa Malaysia and English. Exceptional communication skills are essential for success.

Qualifications

• Minimum 1-2 years’ experience in Front Office and/or Food & Beverage in a luxury hotel environment.
• Candidates must speak, read and write Bahasa Malaysia.
• Excellent command of English; additional languages are an advantage.

Responsibilities

• Provide warm, professional welcome and departure services to Executive Club guests.
• Manage private check-in and check-out processes efficiently and accurately.
• Anticipate guest needs and personalize services to enhance the overall Executive Club experience.
• Ensure the Executive Club Lounge environment remains immaculate, well-stocked, and inviting.

Skills

Strong communication and interpersonal skills

Ability to multitask

Knowledge of luxury service standards

Language proficiency in Bahasa Malaysia

Basic knowledge of wines and spirits

Education

Diploma or Degree in Hospitality Management

Tools

Opera or similar Property Management Systems

Job description

A leading luxury hotel chain in Kuala Lumpur seeks a Guest Services Officer for the Executive Club. This role requires strong service orientation and multitasking in a fast-paced environment to deliver personalized experiences. Responsibilities include managing guest check-in/out, maintaining lounge standards, and overseeing food and beverage service. Ideal candidates possess a hospitality management degree and experience in luxury settings, with proficiency in Bahasa Malaysia and English. Exceptional communication skills are essential for success.