Guest Experience & Community Manager

Colony Coworking Space & Events; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Colony Coworking Space & Events in Kuala Lumpur is seeking a guest services administrator. You will be the friendly first point of contact for guests, assist with meeting rooms and move-ins, and keep all spaces immaculate for the next guests.

You will handle mail, calls, packages, and office supplies while supporting the sales team with tours and visits. Hospitality experience and own transport to Mont Kiara are preferred.

Qualifications

• Strong customer service skills.
• Able to communicate effectively in English (and local language).
• Professional communication with clients and team.
• Strong organisational skills in a fast-paced environment.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Minimum 1–2 years full-time experience.
• Hospitality background preferred.
• Have own transport to Mont Kiara.

Responsibilities

• Act as a key point of contact for guests and visitors, delivering a professional, friendly service and a strong first impression.
• Show guests to meeting rooms, assist with move-ins, help with basic IT issues and office setup, and support with copies/administrative tasks.
• Maintain a show-ready environment in lounges, conference rooms, show offices and common areas at all times.
• Assist with mail, phone answering, package handling, office supplies, and meeting room bookings and prep.
• Provide information and recommendations about Colony services, products, and amenities with timely, helpful responses.
• Coordinate events at Colony.
• Upsell and support sales team with tours and site visits.
• Ensure daily service charges are recorded in the billing system.

Skills

Customer service

English communication

Professional communication

Organisation

Microsoft Office

Tools

Microsoft Office Suite

Job description

Colony Coworking Space & Events in Kuala Lumpur is seeking a guest services administrator. You will be the friendly first point of contact for guests, assist with meeting rooms and move-ins, and keep all spaces immaculate for the next guests.

You will handle mail, calls, packages, and office supplies while supporting the sales team with tours and visits. Hospitality experience and own transport to Mont Kiara are preferred.