Guest Experience & Community Marketing Executive

KMHNiaga Sdn Bhd; Kuala Lumpur; On-site; MYR 56,000 - 78,000; Full time

Job summary

KMHNiaga Sdn Bhd is seeking a Guest Relations & Community Marketing Executive (Contract) in Kuala Lumpur. The role bridges the venue with guests, leading communications, cultivating a brand community, and coordinating crowd strategy for key events.

The candidate will handle guest inquiries across WhatsApp, Instagram, Telegram, and calls, drive energy with promoters and ambassadors, and manage guest feedback and CRM to retain repeat visitors.

Qualifications

• Strong communicator in English, outgoing and professional demeanor.
• Tech-savvy with WhatsApp, Telegram, Instagram, and modern messaging.
• Detail-oriented with managing structured contacts.

Responsibilities

• Frontline guest communication via WhatsApp, Instagram, Telegram, and phone calls; manage reservations and event details.
• Coordinate crowd development with promoters, ambassadors, and guest networks for targeted event nights.
• Conduct post-visit check-ins to gather feedback and summarize insights for management.
• Build and maintain guest data to support personalized marketing and repeat visits.

Skills

Strong Communicator

Socially Tech-Savvy

Detail-Oriented

Proactive Follow-Through

Flexible Schedule

Industry Affinity

Job description

KMHNiaga Sdn Bhd is seeking a Guest Relations & Community Marketing Executive (Contract) in Kuala Lumpur. The role bridges the venue with guests, leading communications, cultivating a brand community, and coordinating crowd strategy for key events.

The candidate will handle guest inquiries across WhatsApp, Instagram, Telegram, and calls, drive energy with promoters and ambassadors, and manage guest feedback and CRM to retain repeat visitors.