Community Manager

Colony Coworking Space & Events; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Colony Coworking Space & Events in Kuala Lumpur is seeking a guest services administrator. You will be the friendly first point of contact for guests, assist with meeting rooms and move-ins, and keep all spaces immaculate for the next guests.

You will handle mail, calls, packages, and office supplies while supporting the sales team with tours and visits. Hospitality experience and own transport to Mont Kiara are preferred.

Qualifications

• Strong customer service skills.
• Able to communicate effectively in English (and local language).
• Professional communication with clients and team.
• Strong organisational skills in a fast-paced environment.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Minimum 1–2 years full-time experience.
• Hospitality background preferred.
• Have own transport to Mont Kiara.

Responsibilities

• Act as a key point of contact for guests and visitors, delivering a professional, friendly service and a strong first impression.
• Show guests to meeting rooms, assist with move-ins, help with basic IT issues and office setup, and support with copies/administrative tasks.
• Maintain a show-ready environment in lounges, conference rooms, show offices and common areas at all times.
• Assist with mail, phone answering, package handling, office supplies, and meeting room bookings and prep.
• Provide information and recommendations about Colony services, products, and amenities with timely, helpful responses.
• Coordinate events at Colony.
• Upsell and support sales team with tours and site visits.
• Ensure daily service charges are recorded in the billing system.

Skills

Customer service

English communication

Professional communication

Organisation

Microsoft Office

Tools

Microsoft Office Suite

Job description

• Act as a key point of contact for guests and visitors providing a professional and friendly service as well as delivering an exceptional first impression
• Serve as a primary resource in assisting guests within Colony; whether showing a guest to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks
• Provide a great environment for our guests by taking pride in continually keeping Colony "show ready" by ensuring the lounges, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times
• The Community Manager becomes an extension of our guest's team by delivering their mail, answering their phones, sending their packages, ordering their office supplies, booking their meeting rooms, preparing their meeting rooms and ensuring that they are able to concentrate on their work, while we manage their office needs
• Serve as a resource for guests seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner
• Demonstrate a true passion for guest service by proactively seeking ways to surprise and delight our guests and guests, always going above and beyond.
• Coordinate events at Colony

Job Description

GUEST SERVICE/ADMINISTRATION

• Act as a key point of contact for guests and visitors providing a professional and friendly service as well as delivering an exceptional first impression
• Serve as a primary resource in assisting guests within Colony; whether showing a guest to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks
• Provide a great environment for our guests by taking pride in continually keeping Colony "show ready" by ensuring the lounges, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times
• The Community Manager becomes an extension of our guest's team by delivering their mail, answering their phones, sending their packages, ordering their office supplies, booking their meeting rooms, preparing their meeting rooms and ensuring that they are able to concentrate on their work, while we manage their office needs
• Serve as a resource for guests seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner
• Demonstrate a true passion for guest service by proactively seeking ways to surprise and delight our guests and guests, always going above and beyond.
• Coordinate events at Colony

SELLING SERVICES

• Contribute to the overall revenue of Colony by identifying opportunities and actively upselling/cross selling Colony's products and services, and by assisting our Sales team with tours and site visits
• Ensures that all daily service charges are captured and entered into the billing system on a daily basis

Job Requirements

• Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations.
• Ability to communicate effectively and professionally in both local language and English (written and oral).
• Professional communication skills with a high success rate in building and maintaining relationships.
• Solid organisational skills, including the ability to prioritise and multi task in a demanding environment.
• Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook and ability to operate basic office equipment.
• Minimum 1-2 years full-time working experience
• Candidates with hospitality experience and background preferred
• Have own transport to travel to Mont Kiara.

Professional Skills

• Professional communication skills - fluent in English (written and spoken)
• Commercial/ results driven
• Customer service

Personal Abilities

• Accurate - Ability to perform work accurately and thoroughly.
• Communication - Ability to communicate effectively with others using the spoken and written word.
• Problem solving - Ability to find a solution for or to deal proactively with work-related problems.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Agile - Ability to deal with shifting priorities and issues inherent in a young company
• Passionate - A desire and passion to beat the competition and win
• Pragmatic - Ability to be hands-on as well as strategic and be a trouble-shooter when the business need deems it appropriate to do so.