Elite Guest Experience Concierge (Front Desk)

JLL; Shah Alam; On-site; MYR 39,000 - 58,000; Full time

Job summary

Appraisal Property Management (APM), part of the JLL group, seeks a Guest Services professional for the Kuala Lumpur build. You will welcome guests at the front desk, manage registrations, coordinate inquiries, and ensure timely, respectful communication with tenants and visitors.

This role emphasizes high-end service, workplace etiquette, problem solving, and collaboration with internal teams to deliver a premier experience, while shifts, weekend and public holiday coverage are required.

Qualifications

• At least 2-3 years’ experience in Hospitality, Facilities Management, Airline Industry or Customer Experience discipline.
• Degree in hospitality or related field is preferred but not required.
• Must be fluent in English and local language.
• Strong interpersonal and communication skills.

Responsibilities

• Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible.
• Manage the guest & VIP registration process seamlessly.
• Lead guest engagement as the main point of contact at the front desk.
• Respond to all guests’ requests for assistance & information with respect, sensitivity & transparency.
• Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency.
• Promptly respond to telephone calls in a friendly & professional manner.
• Complete all duties during the shift & ensure a concise hand over is conducted.
• Monitor cleanliness and image of common areas to ensure clear of rubbish and always neat and tidy.
• To guide and provide information to guests about nearby places of interest ( Eg : MRT, eateries, other tenant companies )

Skills

Guest services

Customer engagement

Communication skills

Interpersonal skills

Microsoft Word

Excel

Education

Bachelor's degree in Hospitality

Job description

Appraisal Property Management (APM), part of the JLL group, seeks a Guest Services professional for the Kuala Lumpur build. You will welcome guests at the front desk, manage registrations, coordinate inquiries, and ensure timely, respectful communication with tenants and visitors.

This role emphasizes high-end service, workplace etiquette, problem solving, and collaboration with internal teams to deliver a premier experience, while shifts, weekend and public holiday coverage are required.