Guest Experience Associate - Reservations & Service

Genting Malaysia Bhd; Malaysia; Hybrid; MYR 28,000 - 39,000; Full time

Job summary

Genting Highlands welcomes applicants for a Guest Service Assistant role. You will provide friendly and efficient service to guests and visitors at the resort, helping with check-in experiences and guiding guests through available entertainment and transport options.

The role requires 1–2 years in customer service, a Diploma in Hotel Management or related fields, and fluency in English, Bahasa Malaysia, and Mandarin or other Chinese dialects. Height requirements apply for selected candidates.

Qualifications

• Minimum SPM qualification with 1-2 years in a customer-oriented environment.
• Diploma holders in Hotel Management, Marketing, Business Administration or related disciplines encouraged.
• Fluent in English, Bahasa Malaysia and Mandarin or other Chinese dialects.
• Height requirement: Female 155 cm, Male 162 cm.

Responsibilities

• Provide friendly and efficient service to guests and visitors at the resort.
• Assist with guest reservations for accommodation, entertainment and transportation.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Diploma in Hotel Management

Diploma in Marketing

Diploma in Business Administration

Job description

Genting Highlands welcomes applicants for a Guest Service Assistant role. You will provide friendly and efficient service to guests and visitors at the resort, helping with check-in experiences and guiding guests through available entertainment and transport options.

The role requires 1–2 years in customer service, a Diploma in Hotel Management or related fields, and fluency in English, Bahasa Malaysia, and Mandarin or other Chinese dialects. Height requirements apply for selected candidates.