Reservations & Guest Service Specialist - Genting Stay

7Stonez Holidays Sdn.Bhd

Genting Highlands

On-site

MYR 2,500 - 3,900

Full time

14 days+

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Benefits offered by this job

Hostel provided

Job summary

7Stonez Holidays Sdn.Bhd is seeking a Reservation/Guest Service Assistant to join our Genting Highlands team. The role focuses on managing reservations, guest inquiries, and daily operations to ensure smooth check-in/out and guest satisfaction.

Requirements include a Diploma or Bachelor's degree, at least 1 year in reservations, and fluency in English and Bahasa Malaysia. Shifts and 6 working days per week are required; hostel accommodation at Genting Permai will be provided.

Qualifications

Minimum Diploma or Bachelor's Degree in any field.
1 year minimum experience in reservation/guest service assistant.
Past hotel/Accommodation/Short stay/Homestay experience is an advantage.
Must be fluent in English and Bahasa Malaysia.
Must be able to work in shifts and 6 days a week (off on weekdays).
Must stay & work in Genting Permai (hostel provided).

Responsibilities

Knowledge in OTA platforms (Booking.com and Agoda.com) is an advantage.
Proficiency in Google Applications, OTA Extranets and Hotel PMS.
Handle check-in/check-out, reservation requests, changes and cancellations with courteous service.
Produce and check daily reports and confirm reservations.
Assist in daily auditing of sales and operation transactions.
Manage reservations via WhatsApp, email, telephone and other channels.
Provide guest service through WhatsApp, phone and written communication.
Handle other operational tasks as needed.
Perform ad-hoc tasks from supervisor/HOD.