Guest Experience Associate – Food & Beverage

CARTON PARK SDN. BHD.; Johor Bahru; On-site; MYR 28,000 - 39,000; Full time

Job summary

CARTON PARK SDN. BHD. is seeking a front-of-house team member to greet guests, take orders, serve food and beverages, and maintain a clean dining area. This role supports service flow and guest satisfaction in a busy restaurant environment.

You will assist with stock, uphold brand standards, and perform basic cashier duties when needed, while upselling daily specials. Fresh graduates are welcome; SPM or equivalent required, with grooming and teamwork emphasized.

Qualifications

• Minimum SPM or equivalent
• Experience in F&B/customer service preferred; fresh graduates are welcome to apply
• Friendly and good communicator
• Able to work shifts including evenings/weekends/public holidays
• High standard of grooming, team-oriented

Responsibilities

• Greet and attend to customers, take orders, and serve food and beverages
• Ensure cleanliness of the dining area in accordance with the Company’s SOP
• Maintain adequate stock of service items (cutlery, napkins, condiments) and update inventory as needed
• Assist in the setup and closing of the dining area, including cleaning duties
• Uphold brand service standards and respond to customer queries or complaints to ensure satisfaction
• Collaborate with kitchen staff to ensure timely delivery of orders
• Support cashier operations when needed or as assigned
• Assist in operating the train, ensuring a safe and enjoyable experience for customers
• Upsell menu items and promote daily specials

Job description

CARTON PARK SDN. BHD. is seeking a front-of-house team member to greet guests, take orders, serve food and beverages, and maintain a clean dining area. This role supports service flow and guest satisfaction in a busy restaurant environment.

You will assist with stock, uphold brand standards, and perform basic cashier duties when needed, while upselling daily specials. Fresh graduates are welcome; SPM or equivalent required, with grooming and teamwork emphasized.