Guest Experience Agent - Part Time

TGV CINEMAS SDN BHD; Kuala Lumpur; On-site; MYR 20,000 - 31,000; Part time

Job summary

TGV Cinemas Sdn Bhd is seeking a Part Time Customer Relations Officer at Pavilion Bukit Jalil to enhance guest experiences and manage inquiries. You will greet guests, assist with tickets and seating, and promote events on social media.

Responsibilities include handling questions about movies and showtimes, addressing complaints politely, and reporting feedback to the manager. Weekend and holiday shifts are required to support busy cinema periods.

Qualifications

• Customer service experience is a plus.
• Friendly and good at talking to people.
• Able to solve problems calmly.
• Basic computer and mobile app skills.
• Familiar with social media platforms (Facebook, Instagram, TikTok).
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Greet and assist guests with tickets, seating, and directions.
• Answer questions about movies, show times, and promotions.
• Handle complaints politely and find quick solutions.
• Share updates and promotions on TGV’s social platforms.
• Monitor online feedback and report issues to the manager.

Skills

Customer service

Friendly communication

Problem solving

Basic computer skills

Social media familiarity

Shift work

Job description

TGV Cinemas Sdn Bhd is seeking a Part Time Customer Relations Officer at Pavilion Bukit Jalil to enhance guest experiences and manage inquiries. You will greet guests, assist with tickets and seating, and promote events on social media.

Responsibilities include handling questions about movies and showtimes, addressing complaints politely, and reporting feedback to the manager. Weekend and holiday shifts are required to support busy cinema periods.